Access the full text.
Sign up today, get DeepDyve free for 14 days.
Loading next page...
/lp/emerald-publishing/have-tqm-organisations-adjusted-their-performance-management-appraisal-7h10xwl9OZ
References (79)
-
P. Earley, G. Northcraft, Cynthia Lee, Terri Lituchy (1990)
IMPACT OF PROCESS AND OUTCOME FEEDBACK ON THE RELATION OF GOAL SETTING TO TASK PERFORMANCEAcademy of Management Journal, 33
-
J. Seddon
Performance a miracle: praise the workers -
J. Whyte, B. Witcher
The adoption of total quality management in Northern England: an interim report -
C. Margerison, D. McCann, Rod Davies (1995)
Focus on team appraisalTeam Performance Management, 1
-
S. Lam, J. Schaubroeck (1999)
Total quality management and performance appraisal: an experimental study of process versus results and group versus individual approachesJournal of Organizational Behavior, 20
-
N.U. Ahmad
Incorporating environmental concerns into TQM -
G.A. Randell
Employee appraisal -
T. Coens, M. Jenkins
Focusing on performance -
S.E. Gross
Compensation for Teams -
Desmond Mcatarsney (1999)
Review, critique and assessment of customer careTotal Quality Management & Business Excellence, 10
-
L. Baird, I. Meshoulam (1988)
Managing Two Fits of Strategic Human Resource ManagementAcademy of Management Review, 13
-
Institute of Personnel Management
Quality: People Management Matters -
J. Oakland, S. Oakland (1998)
The links between people management, customer satisfaction and business resultsTotal Quality Management & Business Excellence, 9
-
K. Kovach (1987)
What motivates employees? Workers and supervisors give different answersBusiness Horizons, 30
-
D. Drucker
Knowledge management revised: theory does not equal practice -
C.O. Longenecker, L.S. Fink
Creative effective performance appraisals -
D. Torrington, L. Hall
Human Resource Management -
D. Freemantle
The Performance of “Performance Appraisal”: An Appraisal -
R.D. Moen
The performance appraisal system: Deming's deadly disease -
G.M. Amsler, H.M. Findley, E. Ingram
Performance monitoring: guidance for the modern workplace -
J. Bowman (1994)
At Last, an Alternative to Performance Appraisal: Total Quality ManagementPublic Administration Review, 54
-
D. Mcgregor (1960)
The Human Side of Enterprise -
R. Reilly, J. McGourty
Performance appraisal in team settings -
10.5465/256353
-
A. Maslow (1954)
Motivation and Personality -
H.J. Bernardin, C.M. Hagan, H. Hennessey
The effects of criterion specificity and managerial accountability on appraisal effectiveness -
R. Cardy, Cynthia Sutton, K. Carson, G. Dobbins (1998)
Person and system effects in performance appraisal: Ratings as a function of the degree of performance responsibility and errorfulnessJournal of Quality Management, 3
-
W. Gartner, M. Naughton (1988)
The Deming Theory of ManagementAcademy of Management Review, 13
-
W.E. Deming
Out of Crisis -
David Antonioni (1995)
Problems associated with implementation of an effective upward appraisal feedback process: An experimental field studyHuman Resource Development Quarterly, 6
-
A. Wilkinson, T. Redman, E. Snape, M. Marchington (1998)
Managing with Total Quality Management -
B. Mathews, Akiko Ueno, Zulema Periera, G. Silva, Tauno Kekal, Mikko Repka (2001)
Quality training: findings from a European surveyThe Tqm Magazine, 13
-
10.1097/00019514-199412000-00011
-
J.S. Oakland
Total Quality Management -
C. Wiley (1997)
What motivates employees according to over 40 years of motivation surveysInternational Journal of Manpower, 18
-
Charles Manz, H. Sims (1993)
Business Without Bosses: How Self-Managing Teams Are Building High- Performing Companies -
K.S. Abosch, D.B. Reidy
Supporting teams through reward systems -
D. Sinclair, M. Zairi (1995)
Performance measurement as an obstacle to TQMThe Tqm Magazine, 7
-
F. Herzberg
One more time: how do you motivate employees? -
B. Tracy
Setting and achieving goals -
P. Squires, S. Adler
Linking appraisals to individual development and training -
T. Kinni
Why we work -
M. Williams, M. Griffin, J. Attaway
Observation on quality: the principles of quality -
P. Long
Performance Appraisal Revised -
P. Crosby (1979)
Quality Is Free: The Art of Making Quality Certain -
John Wilson, Steven Western (2000)
Performance appraisal: an obstacle to training and development?Journal of European Industrial Training, 24
-
P. Scholtes (1993)
Total quality or performance appraisal: Choose oneNational Productivity Review, 12
-
M. Denscombe (1998)
The Good Research Guide: for small-scale social research projects -
J. Ghorpade, Milton Chen (1995)
Creating quality-driven performance appraisal systemsAcademy of Management Perspectives, 9
-
S. Hill, A. Wilkinson (1995)
In search of TQMEmployee Relations, 17
-
P. Bobko, A. Coella (1994)
EMPLOYEE REACTIONS TO PERFORMANCE STANDARDS: A REVIEW AND RESEARCH PROPOSITIONSPersonnel Psychology, 47
-
S.A. Morhman, S.G. Cohen, A.M. Morhman
Designing Team‐Based Organisations: New Forms for Knowledge Work -
C. Fisher (1994)
The Differences between Appraisal Schemes: Variation and Acceptability – Part IPersonnel Review, 23
-
J. Dean, D. Bowen (1994)
MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENTAcademy of Management Review, 19
-
B. Witcher (1994)
The Adoption of Total Quality Management in ScotlandThe Tqm Magazine, 6
-
10.2190/ND6V-456T-K8JG-WC7E
-
G. Boudreaux (1994)
Response What TQM Says About Performance AppraisalCompensation & Benefits Review, 26
-
Joseph Juran (1989)
Juran on Leadership For Quality -
B. Dale, P. Y.-Wu, M. Zairi, A.R.T. Williams, T. Wiele (2001)
Total quality management and theory: An exploratory study of contributionTotal Quality Management, 12
-
M. Shadur, John Rodwell, David Simmons, Greg Bamber (1994)
International best practice, quality management anf high performance: inferences from the Australian automotive sectorInternational Journal of Human Resource Management, 5
-
E. Lawler, S. Mohrman, Gerald Ledford (1992)
Employee Involvement and Total Quality Management: Practices and Results in Fortune 1000 Companies -
H. Bernardin, R. Beatty (1984)
Performance appraisal : assessing human behavior at work -
J.S. Kane, J.E.A. Russell
Performance appraisal and management -
M.T. Strebler, D. Robinson, S. Bevan
Performance review: balancing objective and content -
W. Gartner, M. Naughton, W. Deming, Howard Gitlow, Shelly Gitlow, Nancy Mann, William Scherkenbach, M. Walton (1988)
The Deming Theory of Management@@@A Review of Out of the Crisis@@@Deming Guide to Achieving Quality and Competitive Position@@@The Keys to Excellence: The Story of the Deming Philosophy@@@The Deming Route to Quality and Productivity: Roadmaps and Roadblocks@@@The Deming Management MethodAcademy of Management Review, 13
-
R.L. Cardy
Performance appraisal in a quality context: a new look at an old problem -
S. Richardson, J. Cox
An overview of workteams and empowerment -
K.P. Carson, R. Cardy, G.H. Dobbins
Upgrade the employee evaluation process -
A. Kohn (1993)
Punished by Rewards -
Cheryl Zobal (1998)
The “ideal” team compensation system ‐ an overview: Part ITeam Performance Management, 4
-
B. Ritter, K. Nunnally
Formalise the feedback: employee performance evaluation -
Management Today
Ever upwards go appraisals -
K. Francaro
Achieving goals and persistence -
F. Herzberg, B. Mausner, B. Snyderman (1960)
The motivation to work -
J. Naden, A. Bremner
A Guide to Total Quality Management -
S. Raman (2001)
Can't Buy Me Love:Criticism, 43
-
R. Meer (1995)
Issues Surrounding the Implementation of TQM: The Scottish Experience -
L.J. Segella
Kiss appraisal woes goodbye -
S. Ashford (1986)
Feedback-Seeking in Individual Adaptation: A Resource PerspectiveAcademy of Management Journal, 29
- Publisher
- Emerald Publishing
- Copyright
- Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
- ISSN
- 0954-478X
- DOI
- 10.1108/09544780410563329
- Publisher site
- See Article on Publisher Site
Abstract
Reports findings from a survey designed to measure the consistency and congruity of HR performance evaluation systems with quality management precepts in UK‐based quality‐focused organisations. Twelve a priori features of HR performance evaluation were used to measure HR performance evaluation systems. Since a fundamental reason for the purported incompatibility between TQM and HR performance evaluation is the assertion that most variance in performance is caused by system factors, and due to indications from various sources that HR performance evaluation focuses managerial attention on person factors rather than on system factors, the survey was also developed with the intention of discovering the extent to which these system criteria are used for measuring employee performance. The findings confirm that most HR performance evaluation systems fail to meet quality management expectations and contradict TQM assumptions about individual and system performance.
Journal
The TQM Magazine – Emerald Publishing
Published: Dec 1, 2004
Keywords: Total quality management; Human resource management; Performance appraisal; Research