Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

Guest editorial

Guest editorial 1. Researching the use of social media in operations and supply chain management: what can we learn from other business disciplines? The recent coronavirus disease 2019 (COVID-19) pandemic highlights the importance of social media for operations and supply chain management (OSCM). Due to the widespread of the virus nationally and internationally, governments around the world have implemented various measures such as travel restrictions, social distancing, workplace hazard controls, facility closures and even national lockdowns, causing significant operations and supply chain disruptions to businesses and organizations (Evans, 2020; Singh, 2020). To minimise such disruptions and maintain daily operations, many firms have adopted social media tools that “build on the ideological and technological foundations of Web 2.0 and allow the creation and exchange of User Generated Content” (Kaplan and Haenlein, 2010, p. 61) to facilitate communication, interactions and collaborations amongst internal employees as well as with external supply chain partners (PMR, 2020; Rodriguez, 2020). For instance, several major enterprise social media players such as Facebook Workplace, Microsoft Teams and Slack have seen an explosive growth in daily active users since the pandemic (Nellis, 2020; Vanian, 2020). As Julien Codorniou, Facebook Workplace’s Vice President, pointed out, the COVID-19 pandemic has accelerated the http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Operations & Production Management Emerald Publishing

Guest editorial

Download PDF
22 pages

Loading next page...
 
/lp/emerald-publishing/guest-editorial-iEiajxP62R

References (72)

Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
0144-3577
DOI
10.1108/ijopm-05-2020-829
Publisher site
See Article on Publisher Site

Abstract

1. Researching the use of social media in operations and supply chain management: what can we learn from other business disciplines? The recent coronavirus disease 2019 (COVID-19) pandemic highlights the importance of social media for operations and supply chain management (OSCM). Due to the widespread of the virus nationally and internationally, governments around the world have implemented various measures such as travel restrictions, social distancing, workplace hazard controls, facility closures and even national lockdowns, causing significant operations and supply chain disruptions to businesses and organizations (Evans, 2020; Singh, 2020). To minimise such disruptions and maintain daily operations, many firms have adopted social media tools that “build on the ideological and technological foundations of Web 2.0 and allow the creation and exchange of User Generated Content” (Kaplan and Haenlein, 2010, p. 61) to facilitate communication, interactions and collaborations amongst internal employees as well as with external supply chain partners (PMR, 2020; Rodriguez, 2020). For instance, several major enterprise social media players such as Facebook Workplace, Microsoft Teams and Slack have seen an explosive growth in daily active users since the pandemic (Nellis, 2020; Vanian, 2020). As Julien Codorniou, Facebook Workplace’s Vice President, pointed out, the COVID-19 pandemic has accelerated the

Journal

International Journal of Operations & Production Management – Emerald Publishing

Published: Sep 19, 2020

There are no references for this article.