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Marketing financial services in sub-Saharan Africa The growth potential of sub-Saharan Africa (SSA) is well documented in practitioner reports (e.g. PricewaterhouseCoopers (PWC), World Bank and McKinsey). Exciting opportunities abound in this region and have caught the attention of major investors from all over the globe who perceive SSA countries as attractive markets for foreign direct investment (Amankwah- Amoah et al., 2018a). This region is home to approximately 550 million people of employment age and the market potential for banking is estimated between $490 and $950bn in additional credit (PWC, 2017). To fully capitalise on the growth potential evident in SSA, it is important for regulators, policymakers and commerce to ensure that financial inclusion is fast-tracked across all economic spheres, particularly households (PWC, 2017). Extant literature argues for the promotion of mobile money, in particular (e.g. Bongomin et al., 2018; Gosavi, 2018; Mothobi and Grzybowski, 2017), to address the need for greater financial inclusion in SSA banking systems that are still largely underdeveloped and bounded by low infrastructure levels. Mobile telephony contributes to connecting people with each other as well as with information, services and markets (Aker and Mbiti, 2010). However, the SSA financial services industry is on the brink
International Journal of Bank Marketing – Emerald Publishing
Published: Jun 8, 2021
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