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Guest editorial

Guest editorial This Special Issue of Business Process Management Journal contains selected papers that were presented at the 10th Canadian Quality Congress held at the Simon Fraser University, in Vancouver, British Columbia, Canada, September 24−25, 2018. The theme of the congress was: Innovation and Transformation to Embrace Change. The special issue has nine papers. The many interesting topics presented herein are related to TQM, business process improvement and innovation that are applicable to many areas of businesses, including healthcare. A mixture of theoretical, practical case study and conceptual thought-provoking articles are presented that are all aimed at improving the culture and the bottom line of organizations. The first paper presents the concept of a web application method aimed at supporting quality managers for organizational planning tasks. The basis for the implementation builds on the product and technology-based road-mapping and quality function deployment technique. The process has followed the agile software development approaches with test-driven iteration cycles and validated through a case-based user trial. It has proved successful in field trials and shown its strength for integrated, computer-aided quality management planning. As organizational planning tasks continue to evolve on a day-to-day basis, moderated workshops that can utilize the web application methodology is http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Business Process Management Journal Emerald Publishing

Guest editorial

Sinha, Madhav
Business Process Management Journal , Volume 26 (3): 2 – Jun 18, 2020
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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
1463-7154
DOI
10.1108/BPMJ-06-2020-425
Publisher site
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Abstract

This Special Issue of Business Process Management Journal contains selected papers that were presented at the 10th Canadian Quality Congress held at the Simon Fraser University, in Vancouver, British Columbia, Canada, September 24−25, 2018. The theme of the congress was: Innovation and Transformation to Embrace Change. The special issue has nine papers. The many interesting topics presented herein are related to TQM, business process improvement and innovation that are applicable to many areas of businesses, including healthcare. A mixture of theoretical, practical case study and conceptual thought-provoking articles are presented that are all aimed at improving the culture and the bottom line of organizations. The first paper presents the concept of a web application method aimed at supporting quality managers for organizational planning tasks. The basis for the implementation builds on the product and technology-based road-mapping and quality function deployment technique. The process has followed the agile software development approaches with test-driven iteration cycles and validated through a case-based user trial. It has proved successful in field trials and shown its strength for integrated, computer-aided quality management planning. As organizational planning tasks continue to evolve on a day-to-day basis, moderated workshops that can utilize the web application methodology is

Journal

Business Process Management Journal – Emerald Publishing

Published: Jun 18, 2020

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