Purpose – The paper describes the methods used at Grupo Losán, a Spanish group of timber‐processing firms, to design and implement a preventive‐maintenance program in accordance with continuous‐improvement and total quality management philosophies. Design/methodology/approach – The paper develops a framework for organizational improvement. Findings – Securing the involvement of people affected is a major difficulty in implementing a continuous‐improvement culture. The paper highlights the importance of a participative approach. Practical implications – The paper highlights the importance of urging employees to question work methods and processes, and the assignment of tasks and people responsible. Originality/value – The paper provides useful guidance on implementing continuous improvement.
Human Resource Management International Digest – Emerald Publishing
Published: Aug 29, 2008
Keywords: Manufacturing systems; Maintenance; Total quality management; Employee participation; Organizational performance
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