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Great expectations, wrong diagnosis

Great expectations, wrong diagnosis Argues that good communication techniques actually inhibit the learning that brings real change, creating a warm feeling about superficial issues without any deep and potentially threatening or embarrassing information. Gives examples to show defensive behaviours, stereotyping and responsibilities and states how managers and subordinates must both struggle to allow real learning and change to occur. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The Antidote Emerald Publishing

Great expectations, wrong diagnosis

The Antidote , Volume 2 (7): 2 – Dec 1, 1997

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Publisher
Emerald Publishing
Copyright
Copyright © 1997 MCB UP Ltd. All rights reserved.
ISSN
1363-8483
DOI
10.1108/EUM0000000006362
Publisher site
See Article on Publisher Site

Abstract

Argues that good communication techniques actually inhibit the learning that brings real change, creating a warm feeling about superficial issues without any deep and potentially threatening or embarrassing information. Gives examples to show defensive behaviours, stereotyping and responsibilities and states how managers and subordinates must both struggle to allow real learning and change to occur.

Journal

The AntidoteEmerald Publishing

Published: Dec 1, 1997

Keywords: Communications; Organizational behaviour; Learning

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