Purpose – The purpose of this study is to examine employee behavior in times of conflict. The author seeks to examine the relationship between employee conflict‐related stress and engagement in organizational citizenship behavior and to explore cohesiveness as a potential cross‐level moderator of this relationship. Design/methodology/approach – Survey data were collected as part of a larger study examining organizational citizenship in the Middle East. During data collection armed conflict broke out in Lebanon. A total of 553 employees working in 62 workgroups participated. Hierarchical liner modeling was used to test the hypotheses. Findings – Contrary to previous research, employees engaged in more OCB when they experienced greater amounts of stress. This relationship is more pronounced in cohesive groups than in non‐cohesive groups Research limitations/implications – The results extend the understanding of the stress‐OCB relationship within the context of conflict. Furthermore, these findings bring to light the tremendous importance of paying attention to context and the nested‐nature of human behavior. Practical implications – This study highlights that even under armed conflict; employees continue to work and are willing to put in extra effort at work to help coworkers and the organization in general. Social implications – The results suggest that extraordinary times call for extraordinary efforts and that employees often meet this challenge through their engagement in behaviors that will contribute positively to the social‐psychological environment of the workplace. Originality/value – The paper provides a unique examination of employee behavior in times of conflict. It is a rare instance of fieldwork in conflict zones and it adds to the paucity of research within the Middle East.
International Journal of Conflict Management – Emerald Publishing
Published: Jul 5, 2011
Keywords: Organizational citizenship behaviour; Conflict; Stress; Middle East; Cohesiveness; Hierarchical linear modelling
It’s your single place to instantly
discover and read the research
that matters to you.
Enjoy affordable access to
over 18 million articles from more than
15,000 peer-reviewed journals.
All for just $49/month
Query the DeepDyve database, plus search all of PubMed and Google Scholar seamlessly
Save any article or search result from DeepDyve, PubMed, and Google Scholar... all in one place.
Get unlimited, online access to over 18 million full-text articles from more than 15,000 scientific journals.
Read from thousands of the leading scholarly journals from SpringerNature, Elsevier, Wiley-Blackwell, Oxford University Press and more.
All the latest content is available, no embargo periods.
“Hi guys, I cannot tell you how much I love this resource. Incredible. I really believe you've hit the nail on the head with this site in regards to solving the research-purchase issue.”Daniel C.
“Whoa! It’s like Spotify but for academic articles.”@Phil_Robichaud
“I must say, @deepdyve is a fabulous solution to the independent researcher's problem of #access to #information.”@deepthiw
“My last article couldn't be possible without the platform @deepdyve that makes journal papers cheaper.”@JoseServera