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Getting the value from evaluation: where to get the data and what you can do with it

Getting the value from evaluation: where to get the data and what you can do with it Purpose. This paper details initiatives used by the Open University Library in comprehensively evaluating its electronic information services (EIS). It sets the context within the Open University and details how the Library's performance measurement has developed since 1999, tools and systems used for capture of data and the use of quantitative and qualitative data within the Library for operational and strategic planning. Methodology/approach. A case study approach has been used to outline work undertaken within the Library. Findings. The findings of the report detail the dangers inherent in the gathering and use of data. Future issues and initiatives are outlined. Originality/value. The paper seeks to provide examples of innovations in evaluation systems and the use of data within the Open University that could serve as illustrations of the potential benefits of this type of work for other libraries. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png VINE: The Journal of Information and Knowledge Management Systems Emerald Publishing

Getting the value from evaluation: where to get the data and what you can do with it

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References (3)

Publisher
Emerald Publishing
Copyright
Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
ISSN
0305-5728
DOI
10.1108/03055720410570939
Publisher site
See Article on Publisher Site

Abstract

Purpose. This paper details initiatives used by the Open University Library in comprehensively evaluating its electronic information services (EIS). It sets the context within the Open University and details how the Library's performance measurement has developed since 1999, tools and systems used for capture of data and the use of quantitative and qualitative data within the Library for operational and strategic planning. Methodology/approach. A case study approach has been used to outline work undertaken within the Library. Findings. The findings of the report detail the dangers inherent in the gathering and use of data. Future issues and initiatives are outlined. Originality/value. The paper seeks to provide examples of innovations in evaluation systems and the use of data within the Open University that could serve as illustrations of the potential benefits of this type of work for other libraries.

Journal

VINE: The Journal of Information and Knowledge Management SystemsEmerald Publishing

Published: Dec 1, 2004

Keywords: Information services; Performance measures; Performance appraisal; Academic libraries; Distance learning

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