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Getting into shape

Getting into shape Explores the way in which to create a teambased organization which will successfully support service quality. Reviews the process of change in insurance companies, the pharmaceutical industry, the service industry and in consulting firms. Provides a stepbystep guide as to how to create a teambased organization, and explains training methods, practices and outcomes of the process. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Managing Service Quality Emerald Publishing

Getting into shape

Managing Service Quality , Volume 2 (5): 4 – May 1, 1992

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0960-4529
DOI
10.1108/09604529210029452
Publisher site
See Article on Publisher Site

Abstract

Explores the way in which to create a teambased organization which will successfully support service quality. Reviews the process of change in insurance companies, the pharmaceutical industry, the service industry and in consulting firms. Provides a stepbystep guide as to how to create a teambased organization, and explains training methods, practices and outcomes of the process.

Journal

Managing Service QualityEmerald Publishing

Published: May 1, 1992

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