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Getting down to business: library staff training

Getting down to business: library staff training Develops a model for a library staff training program for business reference. The program identifies core business reference competencies for library staff and uses performance measure standards to meet Reference and User Services Association guidelines. Provides a training program that offers insight into the information‐seeking habits of business students, general knowledge of the business discipline and assistance in identifying appropriate library resources. Covers all aspects of establishing a training program including planning, implementation and assessment. Effective training programs covering business and other disciplines provide library staff with an opportunity for professional development and give the library an avenue to improve the quality of reference assistance. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Reference Services Review Emerald Publishing

Getting down to business: library staff training

Reference Services Review , Volume 32 (3): 9 – Sep 1, 2004

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Publisher
Emerald Publishing
Copyright
Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
ISSN
0090-7324
DOI
10.1108/00907320410553704
Publisher site
See Article on Publisher Site

Abstract

Develops a model for a library staff training program for business reference. The program identifies core business reference competencies for library staff and uses performance measure standards to meet Reference and User Services Association guidelines. Provides a training program that offers insight into the information‐seeking habits of business students, general knowledge of the business discipline and assistance in identifying appropriate library resources. Covers all aspects of establishing a training program including planning, implementation and assessment. Effective training programs covering business and other disciplines provide library staff with an opportunity for professional development and give the library an avenue to improve the quality of reference assistance.

Journal

Reference Services ReviewEmerald Publishing

Published: Sep 1, 2004

Keywords: Training; Business studies; Competences; Academic libraries; Reference services

References

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