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Generic regulation model: the evolution of a practical theory for e‐government

Generic regulation model: the evolution of a practical theory for e‐government Purpose – The purpose of this paper is to present a new theoretical model (the generic regulation model (GRM)) which is aimed for e‐government development. There is a need for such a generic model in order to describe and analyse the regulation that occurs in the interaction between governmental agencies and citizens. Design/methodology/approach – This new model has evolved through an action research project/practical inquiry in e‐government. The project area was personal assistance to disabled persons. The practical inquiry has comprised generation and application of the GRM model (as a kind of empirical grounding) and also some initial theoretical grounding. Findings – In the e‐government project there was a need to conceptualize the relations between different governmental agencies and clients. As a response to this need a generic model and a corresponding situational model were developed. The generic model consists of three layers: legislation as general regulation; application of legislation for issuing decisions ( = individual rules), i.e. specific regulation; and application of general and individual rules in regulated practices. The paper also gives an epistemological account of the evolution of the new GRM model. GRM is considered to be a practical theory and it has evolved through a design‐oriented practical inquiry. Originality/value – The paper presents this new GRM. The GRM model should be adequate to apply in many e‐government situations, since there are often regulation issues at stake. The GRM model should be used in the design and evaluation of e‐government applications. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Transforming Government: People, Process and Policy Emerald Publishing

Generic regulation model: the evolution of a practical theory for e‐government

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Publisher
Emerald Publishing
Copyright
Copyright © 2011 Emerald Group Publishing Limited. All rights reserved.
ISSN
1750-6166
DOI
10.1108/17506161111155397
Publisher site
See Article on Publisher Site

Abstract

Purpose – The purpose of this paper is to present a new theoretical model (the generic regulation model (GRM)) which is aimed for e‐government development. There is a need for such a generic model in order to describe and analyse the regulation that occurs in the interaction between governmental agencies and citizens. Design/methodology/approach – This new model has evolved through an action research project/practical inquiry in e‐government. The project area was personal assistance to disabled persons. The practical inquiry has comprised generation and application of the GRM model (as a kind of empirical grounding) and also some initial theoretical grounding. Findings – In the e‐government project there was a need to conceptualize the relations between different governmental agencies and clients. As a response to this need a generic model and a corresponding situational model were developed. The generic model consists of three layers: legislation as general regulation; application of legislation for issuing decisions ( = individual rules), i.e. specific regulation; and application of general and individual rules in regulated practices. The paper also gives an epistemological account of the evolution of the new GRM model. GRM is considered to be a practical theory and it has evolved through a design‐oriented practical inquiry. Originality/value – The paper presents this new GRM. The GRM model should be adequate to apply in many e‐government situations, since there are often regulation issues at stake. The GRM model should be used in the design and evaluation of e‐government applications.

Journal

Transforming Government: People, Process and PolicyEmerald Publishing

Published: Aug 2, 2011

Keywords: Sweden; E‐government; Regulation; Generic model; Practical inquiry; Citizens

References