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Generational differences in work values: a study of hospitality management

Generational differences in work values: a study of hospitality management Purpose – While many studies focusing on work values have been conducted, few of them were specifically focused on generational differences within the hospitality context. This study aims to explore the structure of hospitality management work values and the perceived differences among three generations of managers and supervisors in the hospitality industry. Design/methodology/approach – A survey of 398 managers and supervisors from hospitality organizations in the USA was conducted. Findings – A total of 15 work values were identified along with their hierarchical order. A four‐dimensional (comfort and security, professional growth, personal growth, and work environment) work value structure shared by hospitality workforce and generational differences in work values of the hospitality industry were found. Research limitations/implications – The findings of this study are limited to a managerial workforce of the hospitality industry in a US tourism destination. Practical implications – Implications are drawn for industry to recruit and retain the managerial workforce using strategies designed to meet the preferences and needs perceived by three generations of managerial workforce. Originality/value – There are three unique contributions: the uncovering of different priorities in work values across the three‐generation hospitality managers; the revelation of the four underlying dimensions of the structure of work values that represent the uniqueness of work values perceived by the hospitality managerial workforce; and the discovery of generational differences in work values in two of the four dimensions (i.e. personal growth and work environment) and the generational preference shift. These findings might contribute to the justification for different recruitment and retention strategies among various sectors of the hospitality industry according to generational value shifts. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Contemporary Hospitality Management Emerald Publishing

Generational differences in work values: a study of hospitality management

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Publisher
Emerald Publishing
Copyright
Copyright © 2008 Emerald Group Publishing Limited. All rights reserved.
ISSN
0959-6119
DOI
10.1108/09596110810892182
Publisher site
See Article on Publisher Site

Abstract

Purpose – While many studies focusing on work values have been conducted, few of them were specifically focused on generational differences within the hospitality context. This study aims to explore the structure of hospitality management work values and the perceived differences among three generations of managers and supervisors in the hospitality industry. Design/methodology/approach – A survey of 398 managers and supervisors from hospitality organizations in the USA was conducted. Findings – A total of 15 work values were identified along with their hierarchical order. A four‐dimensional (comfort and security, professional growth, personal growth, and work environment) work value structure shared by hospitality workforce and generational differences in work values of the hospitality industry were found. Research limitations/implications – The findings of this study are limited to a managerial workforce of the hospitality industry in a US tourism destination. Practical implications – Implications are drawn for industry to recruit and retain the managerial workforce using strategies designed to meet the preferences and needs perceived by three generations of managerial workforce. Originality/value – There are three unique contributions: the uncovering of different priorities in work values across the three‐generation hospitality managers; the revelation of the four underlying dimensions of the structure of work values that represent the uniqueness of work values perceived by the hospitality managerial workforce; and the discovery of generational differences in work values in two of the four dimensions (i.e. personal growth and work environment) and the generational preference shift. These findings might contribute to the justification for different recruitment and retention strategies among various sectors of the hospitality industry according to generational value shifts.

Journal

International Journal of Contemporary Hospitality Management – Emerald Publishing

Published: Sep 22, 2008

Keywords: Management attitudes; Age groups; Retention; Career development; Hospitality management; United States of America

References

  • Generation X: how understanding this population leads to better safety programs
    Adams, S.
  • Generation Y: they've arrived at work with new attitude
    Armour, S.
  • The role of work and cultural values in occupational choice, satisfaction, and success: a theoretical statement
    Brown, D.
  • Tourism students' perceptions of work values: a case of Taiwanese universities
    Chen, J.; Chu, K.; Wu, W.