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From temporary support to systematic resource development: expert services from an SME perspective

From temporary support to systematic resource development: expert services from an SME perspective Competition in expert services has forced the service providers to consider a more customer‐oriented strategy. Unfortunately, for many of them customers are a faceless “mass”. In order to facilitate a restructuring of the business, SME managers were asked about their needs for such services. The empirical analysis is based on the responses of 400 Finnish SMEs from various industries. The results indicate that the relationship between a firm's life cycle and the need for expert services should not be overlooked. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Small Business and Enterprise Development Emerald Publishing

From temporary support to systematic resource development: expert services from an SME perspective

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Publisher
Emerald Publishing
Copyright
Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
ISSN
1462-6004
DOI
10.1108/14626000410537173
Publisher site
See Article on Publisher Site

Abstract

Competition in expert services has forced the service providers to consider a more customer‐oriented strategy. Unfortunately, for many of them customers are a faceless “mass”. In order to facilitate a restructuring of the business, SME managers were asked about their needs for such services. The empirical analysis is based on the responses of 400 Finnish SMEs from various industries. The results indicate that the relationship between a firm's life cycle and the need for expert services should not be overlooked.

Journal

Journal of Small Business and Enterprise DevelopmentEmerald Publishing

Published: Jun 1, 2004

Keywords: Experts; Small‐to‐medium sized enterprises; Finland

References