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From service user to VIP: what's in a name?

From service user to VIP: what's in a name? Service user involvement is a growing and important trend in the whole of health and social care and yet when asked, it is difficult to define. Simply inviting service users and carers along to meetings can lead to tokenism and a tick box mentality towards user and carer involvement. This article argues that perhaps the term service user should change to something that reflects a greater understanding of the process. It is argued that people should not only be involved but also valued for their unique contribution, on a more equal footing with professionals. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The Journal of Mental Health Training Education and Practice Emerald Publishing

From service user to VIP: what's in a name?

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Publisher
Emerald Publishing
Copyright
Copyright © 2008 Emerald Group Publishing Limited. All rights reserved.
ISSN
1755-6228
DOI
10.1108/17556228200800021
Publisher site
See Article on Publisher Site

Abstract

Service user involvement is a growing and important trend in the whole of health and social care and yet when asked, it is difficult to define. Simply inviting service users and carers along to meetings can lead to tokenism and a tick box mentality towards user and carer involvement. This article argues that perhaps the term service user should change to something that reflects a greater understanding of the process. It is argued that people should not only be involved but also valued for their unique contribution, on a more equal footing with professionals.

Journal

The Journal of Mental Health Training Education and PracticeEmerald Publishing

Published: Sep 1, 2008

Keywords: Service users; Involvement; Participation; Empowerment; Tokenism

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