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Framework for a global quality evaluation of a website

Framework for a global quality evaluation of a website Purpose – This paper aims to propose a high‐level structure for a global quality evaluation of a website. This structure is based on the characteristics, sub‐characteristics and attributes of three main dimensions (content, service, and technical quality) that will substantiate the development of broad website quality evaluation, comparison and improvement methodologies, according to particular sectors of activity and evaluator's perspective. Design/methodology/approach – Based on the literature and the author's experience a framework is proposed for a global quality evaluation of a website. Findings – Considering the results of some studies, as well as the systematisation of the knowledge available in several bibliographies, website quality can be grouped into three main dimensions: content quality, service quality, and technical quality. There has not yet been an evaluation methodology that focuses on these three main website quality dimensions in a broad and transversal sense. Originality/value – The paper presents an innovative high‐level structure for a global quality evaluation of a website, based on three dimensions not previously considered together. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Online Information Review Emerald Publishing

Framework for a global quality evaluation of a website

Online Information Review , Volume 36 (3): 9 – Jun 15, 2012

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Publisher
Emerald Publishing
Copyright
Copyright © 2012 Emerald Group Publishing Limited. All rights reserved.
ISSN
1468-4527
DOI
10.1108/14684521211241404
Publisher site
See Article on Publisher Site

Abstract

Purpose – This paper aims to propose a high‐level structure for a global quality evaluation of a website. This structure is based on the characteristics, sub‐characteristics and attributes of three main dimensions (content, service, and technical quality) that will substantiate the development of broad website quality evaluation, comparison and improvement methodologies, according to particular sectors of activity and evaluator's perspective. Design/methodology/approach – Based on the literature and the author's experience a framework is proposed for a global quality evaluation of a website. Findings – Considering the results of some studies, as well as the systematisation of the knowledge available in several bibliographies, website quality can be grouped into three main dimensions: content quality, service quality, and technical quality. There has not yet been an evaluation methodology that focuses on these three main website quality dimensions in a broad and transversal sense. Originality/value – The paper presents an innovative high‐level structure for a global quality evaluation of a website, based on three dimensions not previously considered together.

Journal

Online Information ReviewEmerald Publishing

Published: Jun 15, 2012

Keywords: Website evaluation; Content quality; Service quality; Technical quality; Service quality assurance

References