PurposeThe purpose of this paper is to explore the influence of organizational commitment and trust on knowledge sharing and on knowledge utilization. Also, the study aims to examine the influence of knowledge sharing on knowledge utilization.Design/methodology/approachA quantitative study was conducted among 307 employees working at Canadian organizations.FindingsThe results reveal that both affective commitment and professional trust have positive influences on knowledge sharing and knowledge utilization, whereas personal trust and continuance commitment do not. The authors also found that business ethics moderates the relationship between knowledge sharing and knowledge utilization.Practical implicationsThese findings extend the literature on knowledge management and demonstrate, from a practical perspective, that in order to build a knowledge-sharing culture, managers must create conditions that allow affective commitment, professional trust and business ethics to flourish.Originality/valueThe current study offers an initial investigation of the effects of both kinds of commitment and trust on knowledge sharing and knowledge utilization.
Business Process Management Journal – Emerald Publishing
Published: Jul 3, 2019