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Focusing on excellence

Focusing on excellence Describes why and how the General Accounting Office GAO the investigative arm of US Congress is approaching Total Quality Management. Sets out the steps that were followed in order to ascertain whether or not to implement TQM and the steps planned for the future approach to implementation. Recognizes that ongoing benchmarking against worldclass organizations is the way forward in continuously updating quality management programmes. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Managing Service Quality Emerald Publishing

Focusing on excellence

Goldstein, I.
Managing Service Quality , Volume 1 (6): 14 – Jun 1, 1991
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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0960-4529
DOI
10.1108/EUM0000000003148
Publisher site
See Article on Publisher Site

Abstract

Describes why and how the General Accounting Office GAO the investigative arm of US Congress is approaching Total Quality Management. Sets out the steps that were followed in order to ascertain whether or not to implement TQM and the steps planned for the future approach to implementation. Recognizes that ongoing benchmarking against worldclass organizations is the way forward in continuously updating quality management programmes.

Journal

Managing Service Quality – Emerald Publishing

Published: Jun 1, 1991

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