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Flying with quality

Flying with quality Reviews TQM implementation by the Naval Air Systems Command NAVAIR since the early 1980s. Outlines the benefits, to date, of TQM efforts as well as lessons learnt from applying for, and winning, the Presidential Award for Quality and Productivity Improvement. Outlines the challenges facing NAVAIRs leadership cuts in defence spending and a reduced force level and concludes that TQM is the key to meeting these challenges. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Managing Service Quality Emerald Publishing

Flying with quality

Malatino, R.; Zeiher, J.; Armstrong, W.
Managing Service Quality , Volume 1 (6): 5 – Jun 1, 1991
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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0960-4529
DOI
10.1108/09604529110028913
Publisher site
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Abstract

Reviews TQM implementation by the Naval Air Systems Command NAVAIR since the early 1980s. Outlines the benefits, to date, of TQM efforts as well as lessons learnt from applying for, and winning, the Presidential Award for Quality and Productivity Improvement. Outlines the challenges facing NAVAIRs leadership cuts in defence spending and a reduced force level and concludes that TQM is the key to meeting these challenges.

Journal

Managing Service Quality – Emerald Publishing

Published: Jun 1, 1991

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