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Firing on all cylinders

Firing on all cylinders Outlines the implementation of Total Quality Management at the US Air Force Development Test Centre at Elgin Air Force Base in Florida. Discusses the steps in the implementation process, focusing on management awareness, strategic planning, management implementation and employee training. Details the procedure of cascading the concepts, philosophy, methods and tools of quality management from the top of the organization downwards and relates the timescale necessary to do this. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Managing Service Quality Emerald Publishing

Firing on all cylinders

Stewart, J. Daniel; Rameli, Daniel
Managing Service Quality , Volume 2 (2): 5 – Feb 1, 1992
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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0960-4529
DOI
10.1108/09604529210029100
Publisher site
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Abstract

Outlines the implementation of Total Quality Management at the US Air Force Development Test Centre at Elgin Air Force Base in Florida. Discusses the steps in the implementation process, focusing on management awareness, strategic planning, management implementation and employee training. Details the procedure of cascading the concepts, philosophy, methods and tools of quality management from the top of the organization downwards and relates the timescale necessary to do this.

Journal

Managing Service Quality – Emerald Publishing

Published: Feb 1, 1992

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