Finning finds a better way to manage remote teams Role‐play re‐creates the experience of being “out of the loop”

Finning finds a better way to manage remote teams Role‐play re‐creates the experience of... Purpose – This article describes a bespoke training program designed by learning and development specialist Academee to equip managers at Finning, national Caterpillar dealer for the UK, with the skills needed to manage remote teams effectively. Design/methodology/approach – Draws on information provided by Finning's compensation and benefits manager, who was the company's training and development manager at the time of the program. Findings – Highlights the importance of: developing an understanding of the impact on managers of working with remote teams and identifying appropriate tools and techniques that will help them to be more effective; fostering a clear view of the impact of working as a remote team member and identifying approaches that can improve the working environment; sharing experience and identifying existing best practice; exploring the particular communication challenges associated with managing remote teams and identifying appropriate processes that will ensure effective team communication; and exploring the particular performance‐management issues associated with managing remote teams and identifying appropriate processes that will ensure effective performance improvement. Practical implications – Shows that, with more than 1,000 remote‐based sales and service personnel, effective remote management is critical to Finning's business success and customer service. Originality/value – Demonstrates that the power of the training program was in creating the feelings of being remote, and enabling people to discuss as a group the practical impact decisions had on the teams and the team leaders. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Human Resource Management International Digest Emerald Publishing

Finning finds a better way to manage remote teams Role‐play re‐creates the experience of being “out of the loop”

Human Resource Management International Digest, Volume 14 (4): 2 – Jun 1, 2006

Loading next page...
 
/lp/emerald-publishing/finning-finds-a-better-way-to-manage-remote-teams-role-play-re-creates-yB3SWcaB67
Publisher
Emerald Publishing
Copyright
Copyright © 2006 Emerald Group Publishing Limited. All rights reserved.
ISSN
0967-0734
DOI
10.1108/09670730610666283
Publisher site
See Article on Publisher Site

Abstract

Purpose – This article describes a bespoke training program designed by learning and development specialist Academee to equip managers at Finning, national Caterpillar dealer for the UK, with the skills needed to manage remote teams effectively. Design/methodology/approach – Draws on information provided by Finning's compensation and benefits manager, who was the company's training and development manager at the time of the program. Findings – Highlights the importance of: developing an understanding of the impact on managers of working with remote teams and identifying appropriate tools and techniques that will help them to be more effective; fostering a clear view of the impact of working as a remote team member and identifying approaches that can improve the working environment; sharing experience and identifying existing best practice; exploring the particular communication challenges associated with managing remote teams and identifying appropriate processes that will ensure effective team communication; and exploring the particular performance‐management issues associated with managing remote teams and identifying appropriate processes that will ensure effective performance improvement. Practical implications – Shows that, with more than 1,000 remote‐based sales and service personnel, effective remote management is critical to Finning's business success and customer service. Originality/value – Demonstrates that the power of the training program was in creating the feelings of being remote, and enabling people to discuss as a group the practical impact decisions had on the teams and the team leaders.

Journal

Human Resource Management International DigestEmerald Publishing

Published: Jun 1, 2006

Keywords: Team working; Remote workers; Communications; Training

There are no references for this article.

You’re reading a free preview. Subscribe to read the entire article.


DeepDyve is your
personal research library

It’s your single place to instantly
discover and read the research
that matters to you.

Enjoy affordable access to
over 18 million articles from more than
15,000 peer-reviewed journals.

All for just $49/month

Explore the DeepDyve Library

Search

Query the DeepDyve database, plus search all of PubMed and Google Scholar seamlessly

Organize

Save any article or search result from DeepDyve, PubMed, and Google Scholar... all in one place.

Access

Get unlimited, online access to over 18 million full-text articles from more than 15,000 scientific journals.

Your journals are on DeepDyve

Read from thousands of the leading scholarly journals from SpringerNature, Elsevier, Wiley-Blackwell, Oxford University Press and more.

All the latest content is available, no embargo periods.

See the journals in your area

DeepDyve

Freelancer

DeepDyve

Pro

Price

FREE

$49/month
$360/year

Save searches from
Google Scholar,
PubMed

Create folders to
organize your research

Export folders, citations

Read DeepDyve articles

Abstract access only

Unlimited access to over
18 million full-text articles

Print

20 pages / month

PDF Discount

20% off