Looks at the future for new technology, stating mobile phones, for the second Xmas in a row, were the most popular gift and that Web addresses and e-commerce operators bit into the sales of traditional retailers. Looks at the role of the Internet in e-commerce evolution and also at m-commerce (mobile), plus i-commerce (digital TV). Concludes companies cannot escape from the technology of the multi-channel world, but retailers or any supplier must develop capability of selling in every environment.
The Antidote – Emerald Publishing
Published: Feb 1, 2000
Keywords: Internet; Retail trade; Information technology