Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

Factors driving unified communications and collaboration adoption and use in organizations

Factors driving unified communications and collaboration adoption and use in organizations PurposeThe purpose of this paper is to reveal factors that drive the adoption and use of unified communications and collaboration (UC&C) technology in organizations.Design/methodology/approachThe authors used quantitative method to survey 296 employees from 50 different countries by conducting and international study. Partial least squares -method was used for the latent variables latent variable analysisFindingsThe authors found that unified theory of acceptance and use of technology constructs are mainly validated where results suggests that performance expectancy and social influence are the most influential drivers in employee acceptance and use of UC&C in organizations. Social presence, influence of peers and superiors are the main factors to take into consideration when implementation UC&C technology.Research limitations/implicationsThe study was not longitudinal in design, which should be addressed by a future study that includes multi-cultural dimensions with a longitudinal designPractical implicationsAwareness through education and training of employees needs to be given very particular attention in the future mobile implementations. Moreover, management and employee support is the critical component of the effective information security governance framework implementation. Finally, mobile strategy needs to go over very precise and detailed planning process to ensure the right technology acceptance by users.Originality/valueThe authors close the existing research gap by providing useful insights into organizations regarding their UC&C technology adoption and use factors http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Measuring Business Excellence Emerald Publishing

Factors driving unified communications and collaboration adoption and use in organizations

Silic, Mario; Back, Andrea
Measuring Business Excellence , Volume 20 (1): 20 – Mar 21, 2016
Download PDF
20 pages

Loading next page...
 
/lp/emerald-publishing/factors-driving-unified-communications-and-collaboration-adoption-and-ZMfCS2P9dC
Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
1368-3047
DOI
10.1108/MBE-05-2015-0026
Publisher site
See Article on Publisher Site

Abstract

PurposeThe purpose of this paper is to reveal factors that drive the adoption and use of unified communications and collaboration (UC&C) technology in organizations.Design/methodology/approachThe authors used quantitative method to survey 296 employees from 50 different countries by conducting and international study. Partial least squares -method was used for the latent variables latent variable analysisFindingsThe authors found that unified theory of acceptance and use of technology constructs are mainly validated where results suggests that performance expectancy and social influence are the most influential drivers in employee acceptance and use of UC&C in organizations. Social presence, influence of peers and superiors are the main factors to take into consideration when implementation UC&C technology.Research limitations/implicationsThe study was not longitudinal in design, which should be addressed by a future study that includes multi-cultural dimensions with a longitudinal designPractical implicationsAwareness through education and training of employees needs to be given very particular attention in the future mobile implementations. Moreover, management and employee support is the critical component of the effective information security governance framework implementation. Finally, mobile strategy needs to go over very precise and detailed planning process to ensure the right technology acceptance by users.Originality/valueThe authors close the existing research gap by providing useful insights into organizations regarding their UC&C technology adoption and use factors

Journal

Measuring Business Excellence – Emerald Publishing

Published: Mar 21, 2016

References

  • Factors influencing perceived productivity of Egyptian teleworkers: an empirical study
  • The theory of planned behavior
  • Information technology (IT) in Saudi Arabia: culture and the acceptance and use of IT
  • The drivers for acceptance of tablet PCs by faculty in a college of business
  • The adoption and use of collaboration information technologies: international comparisons
  • Factors in the global assimilation of collaborative information technologies: an exploratory investigation in five regions