Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

Facilitator skills

Facilitator skills Explores the difficulties many managers have in performing the facilitator role, and in particular, providing assistance to Quality Improvement Teams QITs. Reports on the experiences of Pilkington Insulation Ltd and their TQ Facilitator Development Programme which demonstrates that training and interventionist roles are not necessarily complementary. States that limits need to be clearly understood and that training is essential. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Managing Service Quality Emerald Publishing

Facilitator skills

Foster, M.; Dewhirst, R.
Managing Service Quality , Volume 1 (6): 3 – Jun 1, 1991
Download PDF
3 pages

Loading next page...
 
/lp/emerald-publishing/facilitator-skills-0g19kDvT6Y
Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0960-4529
DOI
10.1108/09604529110028940
Publisher site
See Article on Publisher Site

Abstract

Explores the difficulties many managers have in performing the facilitator role, and in particular, providing assistance to Quality Improvement Teams QITs. Reports on the experiences of Pilkington Insulation Ltd and their TQ Facilitator Development Programme which demonstrates that training and interventionist roles are not necessarily complementary. States that limits need to be clearly understood and that training is essential.

Journal

Managing Service Quality – Emerald Publishing

Published: Jun 1, 1991

There are no references for this article.