Access the full text.
Sign up today, get DeepDyve free for 14 days.
Loading next page...
/lp/emerald-publishing/exploring-the-value-co-creation-process-on-guided-tours-the-aim-model-OQMsB7xeM6
References (79)
-
N. Prebensen, Joar Vittersø, Tove Dahl (2013)
VALUE CO-CREATION SIGNIFICANCE OF TOURIST RESOURCESAnnals of Tourism Research, 42
-
M. Sandelowski (2004)
Using Qualitative ResearchQualitative Health Research, 14
-
Haemoon Oh, A. Fiore, Mi-Ae Jeoung (2007)
Measuring Experience Economy Concepts: Tourism ApplicationsJournal of Travel Research, 46
-
L. Andrades, F. Dimanche, N. Prebensen, J. Chen, M. Uysal (2014)
Co-creation of experience value: a tourist behaviour approach. -
B. Weiler, S. Ham (2001)
Perspectives and thoughts on tour guiding -
Anne-Mette Hjalager (2010)
A review of innovation research in tourismTourism Management, 31
-
S. Cary (2004)
The tourist moment.Annals of Tourism Research, 31
-
A. Walls, F. Okumus, Youcheng Wang, David Kwun (2011)
An epistemological view of consumer experiences.International Journal of Hospitality Management, 30
-
Michela Addis, M. Holbrook (2001)
On the conceptual link between mass customisation and experiential consumption: an explosion of subjectivityJournal of Consumer Behaviour, 1
-
Innovation and Innovation behaviour in hospitality and tourism: problems and Prospects, ‘Tourism in Asia: Development, Marketing and Sustainability’
-
P. Kristensson, Jonas Matthing, Niklas Johansson (2008)
Key strategies for the successful involvement of customers in the co‐creation of new technology‐based servicesInternational Journal of Service Industry Management, 19
-
M. Bitner, William Faranda, A. Hubbert, V. Zeithaml (1997)
Customer contributions and roles in service deliveryInternational Journal of Service Industry Management, 8
-
Cora Wong, B. Mckercher (2012)
Day tour itineraries: Searching for the balance between commercial needs and experiential desiresTourism Management, 33
-
S. Hidi, Ann Renninger (2006)
The Four-Phase Model of Interest DevelopmentEducational Psychologist, 41
-
E. Cohen (1985)
The tourist guide: the origins, structure and dynamics of a role.Annals of Tourism Research, 12
-
L. Mathisen, N. Prebensen, J. Chen, M. Uysal (2014)
Storytelling in a co-creation perspective. -
Tove Dahl (2009)
The importance of place for learning about peace: residential summer camps as transformative thinking spacesJournal of Peace Education, 6
-
A. Krapp (2002)
Structural and Dynamic Aspects of Interest Development: Theoretical Considerations from an Ontogenetic Perspective.Learning and Instruction, 12
-
A. Payne, K. Storbacka, Pennie Frow (2008)
Managing the co-creation of valueJournal of the Academy of Marketing Science, 36
-
A. Decrop (1999)
Triangulation in qualitative tourism researchTourism Management, 20
-
S. Merriam (2015)
Qualitative Research: Designing, Implementing, and Publishing a Study -
Subrata Biswas (2004)
The Future of Competition: Co-Creating Unique Value with Customers, 12
-
A. Zátori (2016)
Experience-Centric Approach and Innovation -
Leif Selstad (2007)
The Social Anthropology of the Tourist Experience. Exploring the “Middle Role”Scandinavian Journal of Hospitality and Tourism, 7
-
S. Volo (2009)
Conceptualizing Experience: A Tourist Based ApproachJournal of Hospitality Marketing & Management, 18
-
J. Gilmore, Joe Pine (1998)
Welcome to the experience economy.Harvard business review, 76 4
-
S. Vargo, R. Lusch (2004)
Evolving to a New Dominant Logic for MarketingJournal of Marketing, 68
-
J. Ritchie, V. Tung, Robin Ritchie (2011)
Tourism experience management research: Emergence, evolution and future directionsInternational Journal of Contemporary Hospitality Management, 23
-
Theory of tourism experiences: the management of attention
-
B. Pine, J. Gilmore (1999)
The Experience Economy -
Diana LaSalle, Terry Britton (2002)
Priceless: Turning Ordinary Products into Extraordinary Experiences -
L. Mossberg (2007)
A Marketing Approach to the Tourist ExperienceScandinavian Journal of Hospitality and Tourism, 7
-
M. Ainley (2007)
Being and Feeling Interested. Transient State, Mood, and Disposition. -
N. Prebensen, L. Foss (2011)
Coping and co‐creating in tourist experiencesInternational Journal of Tourism Research, 13
-
Marc Stickdorn, Jakob Schneider, 郷司 陽子, 敦史 長谷川, 武山 政直, 渡邉 康太郎 (2012)
This is service design thinking : basics--tools--cases : 領域横断的アプローチによるビジネスモデルの設計 -
C. Ryan (2002)
The Tourist Experience -
The experience economy 10 years on: where next for experience management
-
Judith Wittner, J. Maanen (1996)
Representation in ethnographyContemporary Sociology, 25
-
L. Mossberg, M. Hanefors, A. Hansen, N. Prebensen, J. Chen, M. Uysal (2014)
Guide performance: co-created experiences for tourist immersion. -
G. Jennings, B. Weiler (2006)
Chapter 4 – Mediating Meaning: Perspectives on Brokering Quality Tourist Experiences -
L. Mossberg (2008)
Extraordinary Experiences through StorytellingScandinavian Journal of Hospitality and Tourism, 8
-
M. Holbrook (2006)
Consumption experience, customer value, and subjective personal introspection: An illustrative photographic essayJournal of Business Research, 59
-
S. Aho (2001)
Towards a general theory of touristic experiences: Modelling experience process in tourismTourism Review, 56
-
D. Fisher, Scott Smith (2011)
Cocreation is chaotic: What it means for marketing when no one has controlMarketing Theory, 11
-
Yeoryios Stamboulisa, Pantoleon Skayannisb (2003)
Innovation strategies and technology for experience-based tourismTourism Management, 24
-
J.Christopher Holloway (1981)
The guided tour a sociological approachAnnals of Tourism Research, 8
-
A. Fletcher (2002)
Using Qualitative Research in AdvertisingJournal of Advertising Education, 6
-
Welcome to the experience economy: work is theatre and every business is a stage
, Harvard Business Review, 76
-
R. Foster (2011)
2. The Uses of Use Value: Marketing, Value Creation, and the Exigencies of Consumption Work -
Jon Sundbo (2009)
Innovation in the experience economy: a taxonomy of innovation organisationsThe Service Industries Journal, 29
-
E. Binkhorst, Teun Dekker (2009)
Agenda for Co-Creation Tourism Experience ResearchJournal of Hospitality Marketing & Management, 18
-
J. Zaichkowsky (1994)
The Personal Involvement Inventory: Reduction, Revision, and Application to AdvertisingJournal of Advertising, 23
-
M. Holbrook, E. Hirschman (1982)
The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and FunJournal of Consumer Research, 9
-
G. Day, John Deighton, Das Narayandas, E. Gummesson, S. Hunt, C. Prahalad, R. Rust, Steven Shugan (2004)
Invited Commentaries on "Evolving to a New Dominant Logic for Marketing"Journal of Marketing, 68
-
Joseph Chen, N. Prebensen, M. Uysal (2014)
Dynamic drivers of tourist experiences. -
A. Rodie, Susan Kleine (2000)
Customer Participation in Services Production and Delivery -
Michael Morgan, J. Elbe, Javier Curiel (2009)
Has the experience economy arrived? The views of destination managers in three visitor-dependent areasInternational Journal of Tourism Research, 11
-
Experiencescapes: blurring borders and testing connections
-
M. Bitner (1992)
Servicescapes: The Impact of Physical Surroundings on Customers and Employees:Journal of Marketing, 56
-
The tourist experience of domestic VFR travellers: the case of Hungary
Current Issues in Tourism
-
Flemming Sørensen, J. Jensen (2015)
Value creation and knowledge development in tourism experience encounters.Tourism Management, 46
-
S. Vargo, R. Lusch (2008)
Service-dominant logic: continuing the evolutionJournal of the Academy of Marketing Science, 36
-
Athinodoros Chronis (2008)
Co-constructing the narrative experience: staging and consuming the American Civil War at GettysburgJournal of Marketing Management, 24
-
Antonella Carù, B. Cova (2003)
Revisiting Consumption ExperienceMarketing Theory, 3
-
C. Grönroos (2008)
Service logic revisited: who creates value? And who co‐creates?European Business Review, 20
-
S. Merriam (2009)
Qualitative Research: A Guide to Design and Implementation -
Marketing’s service-dominant logic and customer value
-
Gregory Schraw, S. Lehman (2001)
Situational Interest: A Review of the Literature and Directions for Future ResearchEducational Psychology Review, 13
-
Murder walks in Ystad
-
Kathryn Braun-LaTour, Michael Latour (2005)
TRANSFORMING CONSUMER EXPERIENCE: When Timing MattersJournal of Advertising, 34
-
The potential for Roma tourism in Budapest
-
J.F.W. Bryon (2012)
Tour Guides as Storytellers – From Selling to SharingScandinavian Journal of Hospitality and Tourism, 12
-
R. Schank (1979)
Interestingness: Controlling InferencesArtif. Intell., 12
-
Mediating meaning: perspectives on brokering quality tourist experiences
-
Avi Shankar, R. Elliott, James Fitchett (2009)
Identity, consumption and narratives of socializationMarketing Theory, 9
-
A. Firat, A. Venkatesh (1995)
Liberatory Postmodernism and the Reenchantment of ConsumptionJournal of Consumer Research, 22
-
Svein Larsen (2007)
Aspects of a Psychology of the Tourist ExperienceScandinavian Journal of Hospitality and Tourism, 7
-
Raquel Sánchez-Fernández, Ángeles Iniesta-Bonillo (2007)
The concept of perceived value: a systematic review of the researchMarketing Theory, 7
-
Tove Dahl, N. Prebensen, Joseph Chen, M. Uysal (2014)
Moving people: a conceptual framework for understanding how visitor experiences can be enhanced by mindful attention to interest.
- Publisher
- Emerald Publishing
- Copyright
- Copyright © Emerald Group Publishing Limited
- ISSN
- 1750-6182
- DOI
- 10.1108/IJCTHR-09-2015-0098
- Publisher site
- See Article on Publisher Site
Abstract
PurposeThe purpose of the paper was to explore the influence of the experience-centric approach and the concept of co-creation on service design and provision and to analyze the process of on-site experience co-creation between provider and consumer, particularly, how tour providers and tour guides enhance and support the process of co-creation.Design/methodology/approachThe study reviews the literature on experience-centric approach and value co-creation, discusses personal resources and experience-centric service design as resources for co-creation. It analyzes primary data from 33 interviews and 28 observations of 11 sightseeing tour providers.FindingsThe methods and tools of tour providers’ service design were explored and evaluated whether they fit the criteria of the concept of co-creation and experience-centric approach. The findings show that small-group tour providers use the concept of co-creation to the biggest extent, followed by alternative tour providers. The study also analyzed what types of service designs support a co-creative service provision. Three steps were identified as steps to support and realize experience and value co-creation from the side of the service provider. Based on the empirical results, the attention-involve-make discover (AIM) model was created, which proposes that the process of value and experience co-creation happens by provoking attention, by engaging and involving and, finally, by making consumers to discover.Originality/valueThe originality of the paper lies in the creation of the AIM-model illustrating the on-site co-creation process in the context of guided tours, which can further be tested in other fields and areas.
Journal
International Journal of Culture Tourism and Hospitality Research – Emerald Publishing
Published: Oct 3, 2016