Exploring the relationship between the use of evaluation in business process re‐engineering and organisational learning and innovation

Exploring the relationship between the use of evaluation in business process re‐engineering and... Explores the role of evaluation in a business process re‐engineering initiative and its relationship with organisational learning and innovation. The paper presents the evaluation of the implementation of a business process re‐engineering project in three case studies. The implementation of the BPR project was based on an eight‐stage BPR methodology. The participating companies were asked to evaluate the implementation, describe the decisions made in order to adapt to the change process and analyse the potential benefits that they expect in terms of business performance improvement, organisational effectiveness and user acceptability. Discusses the evaluation results of the implementation of business process re‐engineering model in three case studies in order to identify links with organisational learning and innovation. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Management Development Emerald Publishing

Exploring the relationship between the use of evaluation in business process re‐engineering and organisational learning and innovation

Journal of Management Development, Volume 19 (10): 24 – Dec 1, 2000

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Publisher
Emerald Publishing
Copyright
Copyright © 2000 MCB UP Ltd. All rights reserved.
ISSN
0262-1711
DOI
10.1108/02621710010379164
Publisher site
See Article on Publisher Site

Abstract

Explores the role of evaluation in a business process re‐engineering initiative and its relationship with organisational learning and innovation. The paper presents the evaluation of the implementation of a business process re‐engineering project in three case studies. The implementation of the BPR project was based on an eight‐stage BPR methodology. The participating companies were asked to evaluate the implementation, describe the decisions made in order to adapt to the change process and analyse the potential benefits that they expect in terms of business performance improvement, organisational effectiveness and user acceptability. Discusses the evaluation results of the implementation of business process re‐engineering model in three case studies in order to identify links with organisational learning and innovation.

Journal

Journal of Management DevelopmentEmerald Publishing

Published: Dec 1, 2000

Keywords: BPR; Evaluation; Organizational learning; Organizational change; Innovation

References

  • The methodology of evaluation
    Scriven, M
  • The Logic of Evaluation
    Scriven, M

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