Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

Exploring internal challenges for quality assurance staff in Vietnam: voice of insiders

Exploring internal challenges for quality assurance staff in Vietnam: voice of insiders This paper aims to determine how quality assurance practitioners in Vietnam describe their levels of professional knowledge and related skills, as well as identifying factors that interfere with the development of these skills.Design/methodology/approachSemi-structured were conducted with 22 quality assurance practitioners who were directly involved in quality assurance policy-making and implementation.FindingsThematic analysis identified that internal challenges for quality assurance staff were mostly related to their lack of knowledge, skills and experience in this area. Limited capacity in English communication was also reported as a major challenge for Vietnamese quality assurance specialists.Originality/valueThe paper concludes that regular capacity-building programmes can help quality assurance staff gain the necessary knowledge and skills to improve their work performance. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Quality Assurance in Education Emerald Publishing

Exploring internal challenges for quality assurance staff in Vietnam: voice of insiders

Nguyen, Cuong Huu
Quality Assurance in Education , Volume 29 (2/3): 14 – Sep 27, 2021
Download PDF
14 pages

Loading next page...
 
/lp/emerald-publishing/exploring-internal-challenges-for-quality-assurance-staff-in-vietnam-U08VIOkafW
Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
0968-4883
DOI
10.1108/qae-07-2020-0080
Publisher site
See Article on Publisher Site

Abstract

This paper aims to determine how quality assurance practitioners in Vietnam describe their levels of professional knowledge and related skills, as well as identifying factors that interfere with the development of these skills.Design/methodology/approachSemi-structured were conducted with 22 quality assurance practitioners who were directly involved in quality assurance policy-making and implementation.FindingsThematic analysis identified that internal challenges for quality assurance staff were mostly related to their lack of knowledge, skills and experience in this area. Limited capacity in English communication was also reported as a major challenge for Vietnamese quality assurance specialists.Originality/valueThe paper concludes that regular capacity-building programmes can help quality assurance staff gain the necessary knowledge and skills to improve their work performance.

Journal

Quality Assurance in Education – Emerald Publishing

Published: Sep 27, 2021

Keywords: Quality assurance staff; Challenges; Higher education; Developing countries; Accreditation

References

  • AUN-QA factbook 2018
  • Professionalism, profession and quality assurance practitioners in external quality assurance agencies in higher education
    Cheung, J.C.M.
  • Internal quality assurance in universities: academic self-regulation in a context of increasing accountability in higher education
    Damme, D.V.
  • The concepts of quality, quality assurance and quality enhancement
    Elassy, N.
  • ENQA quality assurance professional competencies framework
  • Defining quality
    Harvey, L.; Green, D.
  • QA graduate program
  • A competency framework for internal quality assurance in higher education
    Kamusoko, R.; Jingura, R.M.
  • Walking the line: quality assurance policy development and implementation in Viet Nam
    Madden, M.
  • External quality assurance in higher education: making choices
    Martin, M.; Stella, A.
  • Quality assurance in sub-Saharan Africa
    Materu, P.; Righetti, P.
  • List of higher education institutions that were recognised achieving quality standards (until 30/9/2020)
  • List of programmes that were assessed/accredited (until 30/9/2020)
  • Impact of international accreditation on the emerging quality assurance system: he Vietnamese experience
    Nguyen, H.C.
  • Professional development in quality assurance: an exploration of the professional competency frameworks for external quality assurance practitioners
    Nguyen, H.C.
  • How to fulfil Vietnam’s higher education accreditation strategic plan 2017-C2020
    Nguyen, H.C.
  • Building national capacity for quality assurance
    Nguyen, H.C.; Nguyen, C.H.; Shah, M.
  • Accreditation of Viet Nam’s higher education: achievements and challenges after a dozen years of development
    Nguyen, H.C.; Evers, C.; Marshall, S.
  • Impacts of higher education quality accreditation: a case study in Vietnam
    Pham, H.T.
  • Limited legitimacy among academics of centrally driven approaches to internal quality assurance in Vietnam
    Pham, H.T.
  • Assessing quality assurance in higher education: quality managers’ perceptions of effectiveness
    Seyfried, M.; Pohlenz, P.
  • Quality assurance arrangements in higher education in the broader Asia-Pacific region
    Stella, A.
  • Competency of quality assurance officers: comparative analysis of literature review and survey research in Thai public higher education
    Tongsamsi, K.; Trichandhara, K.
  • Fifteen years of accreditation in Vietnam
    Tran, N.T.; Vu, P.A.T.; Nguyen, C.H.; Shah, M.
  • Quality assurance in afghan higher education: achievements and challenges
    Welch, A.; Wahidyar, A.
  • The role of quality assurance in higher education: challenges, developments and trends, paper presented at UNESCO regional meeting on QA, Moscow, April 23-24, 2018
    Wells, P.J.
  • Quality and quality assurance
    Woodhouse, D.