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Exploring information technology-business alignment through stakeholder theory: a review of literature

Exploring information technology-business alignment through stakeholder theory: a review of... Stakeholder theory (ST) argues that providing value to external stakeholders is the best way to ensure long-term business health. However, when the theory was formed, information technology (IT) played a small role in organizational operations and strategy. Although IT research recognizes stakeholders, the theoretical underpinnings of ST are rarely recognized within this context. The purpose of this paper is to remedy this issue by reviewing ST through the lens of technology adoption and training and presenting propositions for business alignment and organizational success.Design/methodology/approachThis paper conducted a comprehensive literature review to examine all extant research at the intersection of ST, IT and information systems (IS). A total of 25 papers were retained, published between 1993 and 2016, using multiple sources for search.FindingsToo little IT research has recognized the theoretical foundations of ST. These theoretical foundations have the potential to expand the focus of research and practice to recognize the wider impacts of technological developments. A total of six propositions are presented to highlight the need for a greater focus on external stakeholders throughout all stages of IS design, development and implementation to improve the performance of IT-related projects and IT-business units.Originality/valueThe paper addresses the research gap by integrating ST with IT and IS, providing theory-based recommendations to improve their functions within organizations. A review of all extant research at the intersection of these topics is provided. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Industrial and Commercial Training Emerald Publishing

Exploring information technology-business alignment through stakeholder theory: a review of literature

Industrial and Commercial Training , Volume 51 (4): 16 – May 30, 2019

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Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
0019-7858
DOI
10.1108/ict-11-2018-0098
Publisher site
See Article on Publisher Site

Abstract

Stakeholder theory (ST) argues that providing value to external stakeholders is the best way to ensure long-term business health. However, when the theory was formed, information technology (IT) played a small role in organizational operations and strategy. Although IT research recognizes stakeholders, the theoretical underpinnings of ST are rarely recognized within this context. The purpose of this paper is to remedy this issue by reviewing ST through the lens of technology adoption and training and presenting propositions for business alignment and organizational success.Design/methodology/approachThis paper conducted a comprehensive literature review to examine all extant research at the intersection of ST, IT and information systems (IS). A total of 25 papers were retained, published between 1993 and 2016, using multiple sources for search.FindingsToo little IT research has recognized the theoretical foundations of ST. These theoretical foundations have the potential to expand the focus of research and practice to recognize the wider impacts of technological developments. A total of six propositions are presented to highlight the need for a greater focus on external stakeholders throughout all stages of IS design, development and implementation to improve the performance of IT-related projects and IT-business units.Originality/valueThe paper addresses the research gap by integrating ST with IT and IS, providing theory-based recommendations to improve their functions within organizations. A review of all extant research at the intersection of these topics is provided.

Journal

Industrial and Commercial TrainingEmerald Publishing

Published: May 30, 2019

Keywords: Information technology; Stakeholder theory; Information systems; Technology adoption; IT alignment

References