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Exploring construction client values and qualities

Exploring construction client values and qualities PurposeThe purpose of this paper is to focus on exploring the construction client values and qualities reported by scholars over the last 20 years, along with clarifying commonalities and differences between “value” and “quality” in terms of definitions and their constituent attributes in the context of construction.Design/methodology/approachAn in-depth, systematic literature review was used to develop a basis for identifying client values and qualities. During the research process, citation analysis has been applied to understand these attributes in the literature.FindingsWhile the findings may appear to align with the value theory concept of a strong interrelationship between quality and value, the authors argue that there is an intermingling of various subjective and objective preferences within construction scholarship, rather than a broad-brush adherence to the value theory and other related theories.Research limitations/implicationsA qualitative research approach of inductive analysis was conducted using the semantics of terms and codes. Although reliability checks have been conducted, the generalisability of the study findings is subject to natural methodological limitations.Practical implicationsThis study provides initial guidance on what contractors need to consider while providing services, and leads contractors to give their clients the best possible experience during a relationship. It proposes a shift in the way construction clients assess their contractors, to improve how services are delivered.Originality/valueEnhancing client value is not straightforward, hence strong emphasis has been placed on understanding client values in this study, which contributes to the construction literature by facilitating further research leading to stronger construct definitions and theory-building efforts. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Built Environment Project and Asset Management Emerald Publishing

Exploring construction client values and qualities

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
2044-124X
DOI
10.1108/BEPAM-06-2016-0023
Publisher site
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Abstract

PurposeThe purpose of this paper is to focus on exploring the construction client values and qualities reported by scholars over the last 20 years, along with clarifying commonalities and differences between “value” and “quality” in terms of definitions and their constituent attributes in the context of construction.Design/methodology/approachAn in-depth, systematic literature review was used to develop a basis for identifying client values and qualities. During the research process, citation analysis has been applied to understand these attributes in the literature.FindingsWhile the findings may appear to align with the value theory concept of a strong interrelationship between quality and value, the authors argue that there is an intermingling of various subjective and objective preferences within construction scholarship, rather than a broad-brush adherence to the value theory and other related theories.Research limitations/implicationsA qualitative research approach of inductive analysis was conducted using the semantics of terms and codes. Although reliability checks have been conducted, the generalisability of the study findings is subject to natural methodological limitations.Practical implicationsThis study provides initial guidance on what contractors need to consider while providing services, and leads contractors to give their clients the best possible experience during a relationship. It proposes a shift in the way construction clients assess their contractors, to improve how services are delivered.Originality/valueEnhancing client value is not straightforward, hence strong emphasis has been placed on understanding client values in this study, which contributes to the construction literature by facilitating further research leading to stronger construct definitions and theory-building efforts.

Journal

Built Environment Project and Asset Management – Emerald Publishing

Published: Jul 13, 2017

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