Access the full text.
Sign up today, get DeepDyve free for 14 days.
Emad Kamhawi (2008)
Enterprise resource-planning systems adoption in Bahrain: motives, benefits, and barriersJ. Enterp. Inf. Manag., 21
Jen-Her Wu, Yu-Min Wang (2007)
Measuring ERP success: The key-users' viewpoint of the ERP to produce a viable IS in the organizationComput. Hum. Behav., 23
P. Checkland, Sue Holwell (1997)
Information, Systems, And Information Systems
M. Akrich (1992)
The De-scription of Technical Objects
N. Pliskin, C. Romm, Allen Lee, Yaakov Weber (1993)
Presumed Versus Actual Organizational Culture: Managerial Implications for Implementation of Information SystemsComput. J., 36
E. Bendoly, Daniel Bachrach, Hui Wang, Shouyan Zhang (2006)
ERP in the minds of supervisors: Joint roles of task interdependence and cultural normsInternational Journal of Operations & Production Management, 26
R. Paul (2005)
Review of "The labyrinths of information: Challenging the wisdoms of systems" by Claudio Ciborra, Oxford University Press, Oxford, UK, 2002European Journal of Information Systems, 14
(2005)
Why ERP May Not Be Suitable For Organizations In Developing Countries In Asia, Working paper no
Enterprise Resource Planning (ERP) Implementation in the Egyptian Organizational Context
M. Al-Mashari, M. Zairi (2000)
Information and Business Process Equality: The Case of SAP R/3 ImplementationThe Electronic Journal of Information Systems in Developing Countries, 2
Richard Heeks (2002)
Information Systems and Developing Countries: Failure, Success, and Local ImprovisationsThe Information Society, 18
Suprateek Sarker, Allen Lee (2000)
Using a case study to test the role of three key social enablers in ERP implementationInf. Manag., 40
Shari Shang, Peter Seddon (2000)
A Comprehensive Framework for Classifying the Benefits of ERP Systems
(1999)
Deciding the future for IS failures: not the choice you might think
A. Wong, H. Scarborough, Pyk Chau (2004)
Examining the ERP implementation process from a failure case
H. Barki, H. Barki (2002)
Explaining ERP Implementation Effort and Benefits With Organizational Integration 1
M. Markus, D. Robey (1983)
The Organizational Validity of Management Information SystemsHuman Relations, 36
(2003)
Culture's Consequences, 2 nd edn
(2003)
Design—Reality Gap Analysis
S. Sawah, A. Tharwat, M. Rasmy (2008)
A quantitative model to predict the Egyptian ERP implementation success indexBus. Process. Manag. J., 14
R. Yin (1984)
Case Study Research: Design and Methods
M. Sumner (2000)
Risk factors in enterprise-wide/ERP projectsJournal of Information Technology, 15
G. Shoib, J. Nandhakumar (2003)
Cross-cultural IS adoption in multinational corporations: A study of rationalityInformation Technology for Development, 10
C. Guido, Raffa Lelio, R. Pierluigi (2007)
A Methodological Approach to Assess the Feasibility of ERP Implementation StrategiesJournal of Global Information Technology Management, 10
T. Federici (2009)
Factors influencing ERP outcomes in SMEs: a post-introduction assessmentJ. Enterp. Inf. Manag., 22
Eric Wang, Chia-Chin Lin, James Jiang, G. Klein (2007)
Improving enterprise resource planning (ERP) fit to organizational process through knowledge transferInt. J. Inf. Manag., 27
R. Paul (2005)
The Labyrinths of Information: Challenging the Wisdom of SystemsEuropean Journal of Information Systems, 14
(2005)
Success and Failure of ERP Technology Transfer: A Framework For Analyzing Congruence of Host and System Cultures, Development Informatics working paper no
Zhenyu Huang, Prashant Palvia (2001)
ERP implementation issues in advanced and developing countriesBus. Process. Manag. J., 7
N. Venkatraman (1987)
The Concept of Fit in Strategy Research: Towards Verbal and Statistical Congruence., 1987
Noé García-Sánchez, Luis Pérez-Bernal (2007)
Determination of critical success factors in implementing an ERP system: A field study in Mexican enterprisesInformation Technology for Development, 13
Andreas Nicolaou (2004)
Erp Systems Implementation: Drivers of Post-implementation Success
(1965)
Applying organizational change in industry: structural, technological and humanistic approaches
Peta Darke, G. Shanks, M. Broadbent (1998)
Successfully completing case study research: combining rigour, relevance and pragmatismInformation Systems Journal, 8
Paul DiMaggio, W. Powell (1983)
THE IRON CAGE REVISITED:The New Economic Sociology
R. Davison (2007)
Implementing and managing eGovernmentInformation Technology for Development, 13
L. Zhang, Matthew Lee, Zhe Zhang, Probir Banerjee (2003)
Critical success factors of enterprise resource planning systems implementation success in China36th Annual Hawaii International Conference on System Sciences, 2003. Proceedings of the
Ramiro Montealegre (1999)
A case for more case study research in the implementation of information technology in less-developed countries4Information Technology for Development, 8
A. Poulymenakou, A. Holmes (1996)
A contingency framework for the investigation of information systems failureEuropean Journal of Information Systems, 5
J. Muscatello, Diane Parente (2006)
Enterprise Resource Planning (ERP): A Postimplementation Cross-Case AnalysisInf. Resour. Manag. J., 19
G. Walsham (2002)
Cross-Cultural Software Production and Use: A Structurational AnalysisMIS Q., 26
A. Dennis (2001)
CONDUCTING RESEARCH IN INFORMATION SYSTEMS
(2002)
Maximizing Your ERP System
A. Molla, A. Bhalla (2006)
Business Transformation Through ERP: A Case Study of an Asian CompanyJournal of Information Technology Case and Application Research, 8
P. Soja (2008)
Difficulties in enterprise system implementation in emerging economies: Insights from an exploratory study in PolandInformation Technology for Development, 14
Clare Atkins, Jennifer Sampson (2002)
Critical Appraisal Guidelines for Single Case Study Research
(2002)
Critical Success Factors For Implementing An ERP System In A University Environment: A Case Study From The Australian HES, Bachelors thesis
Emad Kamhawi (2007)
Critical Factors for Implementation Success of ERP Systems: An Empirical Investigation from BahrainInt. J. Enterp. Inf. Syst., 3
A. Beeharry, G. Schneider (1996)
Creating a campus network culture in a newly developing economyInformation Technology for Development, 7
L. Suchman (1987)
Plans and situated actions
V. Mabert, A. Soni, M. Venkataramanan (2001)
Enterprise resource planning: common myths versus evolving realityBusiness Horizons, 44
B. Doolin (1996)
Alternative Views of Case Research in Information SystemsAustralas. J. Inf. Syst., 3
(1991)
Great Information Disasters
K. Lyytinen, R. Hirschheim (1988)
Information systems failures—a survey and classification of the empirical literature
H. Deresky (1993)
International Management: Managing Across Borders and Cultures
C. Medlin (2007)
Case Study Research
C. Hill, K. Loch, D. Straub, K. El-Sheshai (1998)
A Qualitative Assessment of Arab Culture and Information Technology TransferJournal of Global Information Management, 6
Yajiong Xue, Huigang Liang, W. Boulton, C. Snyder (2005)
ERP implementation failures in China: Case studies with implications for ERP vendorsInternational Journal of Production Economics, 97
R. Mead (1994)
International Management: Cross-Cultural Dimensions
W. Skok, Hartmut Döringer (2002)
Potential Impact of Cultural Differences on Enterprise Resource Planning (ERP) ProjectsThe Electronic Journal of Information Systems in Developing Countries, 7
R. Davison (2002)
Cultural complications of ERPCommun. ACM, 45
Glenn Stewart (2000)
Organisational Readiness for ERP Implementation
(2003)
Business Information Systems, 2 nd edn
A. Cavaye (1996)
Case study research: a multi‐faceted research approach for ISInformation Systems Journal, 6
Adel Aladwani (2001)
Change management strategies for successful ERP implementationBus. Process. Manag. J., 7
Kyung-Kwon Hong, Young-Gul Kim (2002)
The critical success factors for ERP implementation: an organizational fit perspectiveInf. Manag., 40
J. Boon (1992)
Information and Development: Some reasons for FailuresInf. Soc., 8
W. Orlikowski, D. Gash (1994)
Technological frames: making sense of information technology in organizationsACM Trans. Inf. Syst., 12
J. Rajapakse, Peter Seddon (2005)
ERP Adoption in Developing Countries in Asia : A Cultural Misfit
(2002)
The Return of Enterprise Solutions: The Director's Cut, Accenture available at: http://tinyurl.com/6pzmcg
C. Soh, S. Kien, Joanne Tay-Yap (2000)
Enterprise resource planning: cultural fits and misfits: is ERP a universal solution?Commun. ACM, 43
Purpose – Enterprise resource planning (ERP) systems are increasingly being adopted by organisations in developing countries. As in industrialised countries, this adoption seems beset by significant rates of failure, leading to a large waste of investment and other resources. This paper seeks to understand why such ERP failure occurs. Design/methodology/approach – The paper moves beyond factor lists to make use of an overall “design‐reality gap” model. The model is applied to a case study of ERP failure in a Jordanian manufacturing firm, analysing the situation both before and during ERP implementation through a mix of interviews, observation and document analysis. Findings – The research finds sizeable gaps between the assumptions and requirements built into ERP system design, and the actual realities of the client organisation. It is these gaps – and the failure to close them during implementation – that underlie ERP project failure. Research limitations/implications – This study shows the relevance and applicability of the design‐reality gap model to understanding ERP failure. Further research can be undertaken applying the model to other ERP cases, including case studies of success. Practical implications – The paper draws conclusions about good practice in ERP implementation relating to both risk identification and risk mitigation, which must be based on closing design‐reality gaps. It offers examples of both specific and generic actions that help to achieve this. But it also notes limitations existing in some developing country contexts that may continue to constrain the effective use of enterprise resource planning systems. Originality/value – The paper provides a new model for understanding ERP project success and failure, and for practical risk mitigation. The design‐reality gap model aims to be comprehensive but also contingent; sensitive to the specific conditions of any individual client organisation.
Journal of Enterprise Information Management – Emerald Publishing
Published: Feb 16, 2010
Keywords: Manufacturing resource planning; Developing countries; Information systems; Business failures; Jordan
Read and print from thousands of top scholarly journals.
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Copy and paste the desired citation format or use the link below to download a file formatted for EndNote
Access the full text.
Sign up today, get DeepDyve free for 14 days.
All DeepDyve websites use cookies to improve your online experience. They were placed on your computer when you launched this website. You can change your cookie settings through your browser.