Expert system domain identification, evaluation and project management A TQM approach

Expert system domain identification, evaluation and project management A TQM approach Expert systems ES are designed to support and replicate management tasks and decision making characterized by experience and expertise. These commodities are becoming increasingly limited as organizations flatten their management structure. Effective identification and evaluation of domains appropriate for ESbased solutions are critical to their successful development and implementation. Presents a comprehensive model for ES domain identification and evaluation that includes an emphasis on total quality management TQM and can be used as a project management tool. The TQM matrix evaluation model proposed facilitates qualitative and quantitative assessment of ES domains and can provide for dynamic evaluation, feedback and continuous quality management over the entire project life cycle. Tests the TQM matrix evaluation model by applying it to a real business problem and presents and discusses the results. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Quality & Reliability Management Emerald Publishing

Expert system domain identification, evaluation and project management A TQM approach

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0265-671X
DOI
10.1108/02656719610116090
Publisher site
See Article on Publisher Site

Abstract

Expert systems ES are designed to support and replicate management tasks and decision making characterized by experience and expertise. These commodities are becoming increasingly limited as organizations flatten their management structure. Effective identification and evaluation of domains appropriate for ESbased solutions are critical to their successful development and implementation. Presents a comprehensive model for ES domain identification and evaluation that includes an emphasis on total quality management TQM and can be used as a project management tool. The TQM matrix evaluation model proposed facilitates qualitative and quantitative assessment of ES domains and can provide for dynamic evaluation, feedback and continuous quality management over the entire project life cycle. Tests the TQM matrix evaluation model by applying it to a real business problem and presents and discusses the results.

Journal

International Journal of Quality & Reliability ManagementEmerald Publishing

Published: Apr 1, 1996

Keywords: Evaluation; Expert systems; Management; Project management; TQM

References

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