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Experimental assessment of an innovation knowledge system for decision support

Experimental assessment of an innovation knowledge system for decision support Purpose – Today, a second generation of computer‐based innovation tools employs knowledge systems technology to automate and support key intellectual activities required for effective process design. But a central question remains as to the effectiveness of innovation through such knowledge systems. The research described in this paper is focused on testing the effectiveness of knowledge‐based process‐innovation systems. Design/methodology/approach – One such system called “KOPeR‐lite” is employed as a platform for experimentation to assess the relative efficacy of process designs generated by people using this tool versus that of designs developed by people without it. Findings – Performing in a decision‐support role, KOPeR‐lite helps people to perform comparatively well in certain respects, but human subjects without this tool outperform their KOPeR‐lite‐supported counterparts in others. Originality/value – The results provide evidence to support some claims of innovation efficacy through knowledge systems, and they offer insight into the relative strengths and weaknesses of knowledge systems in the innovation domain. This study further opens up new lines of research and highlights implications for process design and practice, including issues associated with leading adoption of knowledge system technology and extension of innovation‐support systems such as KOPeR‐lite. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Business Process Management Journal Emerald Publishing

Experimental assessment of an innovation knowledge system for decision support

Business Process Management Journal , Volume 11 (5): 32 – Oct 1, 2005

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References (41)

Publisher
Emerald Publishing
Copyright
Copyright © 2005 Emerald Group Publishing Limited. All rights reserved.
ISSN
1463-7154
DOI
10.1108/14637150510619821
Publisher site
See Article on Publisher Site

Abstract

Purpose – Today, a second generation of computer‐based innovation tools employs knowledge systems technology to automate and support key intellectual activities required for effective process design. But a central question remains as to the effectiveness of innovation through such knowledge systems. The research described in this paper is focused on testing the effectiveness of knowledge‐based process‐innovation systems. Design/methodology/approach – One such system called “KOPeR‐lite” is employed as a platform for experimentation to assess the relative efficacy of process designs generated by people using this tool versus that of designs developed by people without it. Findings – Performing in a decision‐support role, KOPeR‐lite helps people to perform comparatively well in certain respects, but human subjects without this tool outperform their KOPeR‐lite‐supported counterparts in others. Originality/value – The results provide evidence to support some claims of innovation efficacy through knowledge systems, and they offer insight into the relative strengths and weaknesses of knowledge systems in the innovation domain. This study further opens up new lines of research and highlights implications for process design and practice, including issues associated with leading adoption of knowledge system technology and extension of innovation‐support systems such as KOPeR‐lite.

Journal

Business Process Management JournalEmerald Publishing

Published: Oct 1, 2005

Keywords: Business process re‐engineering; Innovation; Knowledge engineering; Industrial design; Software engineering

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