Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

Examining differences in perceptions of trust, privacy and risk in home and public Wi-Fi internet channels

Examining differences in perceptions of trust, privacy and risk in home and public Wi-Fi internet... Research of people’s perceptions of trust, privacy and risk on the internet has generally neglected the impact of the variety of channels used to access the internet. People primarily access the internet using internet channels at home, work, public Wi-Fi (hotspots) or through their mobile data network. The technology infrastructure of each of these channels combined with the vulnerabilities of the environment may form different perceptions, as it relates to trust, privacy and risk. The purpose of this study is to understand how people perceive the home and public Wi-Fi channel from a trust, privacy and risk perspective.Design/methodology/approachAdapting existing trust, privacy and risk scales, the authors conducted a survey of people’s perceptions, as it relates to home and public Wi-Fi internet channels.FindingsThe results of this study suggest significant differences in people’s perception of trust and risk depending on an internet channel. However, with regard to privacy, the results of this study provide non-conclusive, yet intriguing, outcomes motivating the need for future studies.Originality/valueTo the best of the authors’ knowledge, this is the first study that parses out people’s perceptions of trust, privacy and risk, as it pertains to specific internet channels. The authors expect future research to benefit from their findings of how different channel perceptions influence people’s online activities. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Systems and Information Technology Emerald Publishing

Examining differences in perceptions of trust, privacy and risk in home and public Wi-Fi internet channels

Download PDF
23 pages

Loading next page...
 
/lp/emerald-publishing/examining-differences-in-perceptions-of-trust-privacy-and-risk-in-home-XpxXEhdi79
Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
1328-7265
eISSN
1328-7265
DOI
10.1108/jsit-04-2019-0075
Publisher site
See Article on Publisher Site

Abstract

Research of people’s perceptions of trust, privacy and risk on the internet has generally neglected the impact of the variety of channels used to access the internet. People primarily access the internet using internet channels at home, work, public Wi-Fi (hotspots) or through their mobile data network. The technology infrastructure of each of these channels combined with the vulnerabilities of the environment may form different perceptions, as it relates to trust, privacy and risk. The purpose of this study is to understand how people perceive the home and public Wi-Fi channel from a trust, privacy and risk perspective.Design/methodology/approachAdapting existing trust, privacy and risk scales, the authors conducted a survey of people’s perceptions, as it relates to home and public Wi-Fi internet channels.FindingsThe results of this study suggest significant differences in people’s perception of trust and risk depending on an internet channel. However, with regard to privacy, the results of this study provide non-conclusive, yet intriguing, outcomes motivating the need for future studies.Originality/valueTo the best of the authors’ knowledge, this is the first study that parses out people’s perceptions of trust, privacy and risk, as it pertains to specific internet channels. The authors expect future research to benefit from their findings of how different channel perceptions influence people’s online activities.

Journal

Journal of Systems and Information Technology – Emerald Publishing

Published: Dec 11, 2020

Keywords: Internet channels; Trust; Risk; Privacy; Home internet; Public Wi-Fi; e-Commerce

References

  • Nurturing interpersonal trust in knowledge-sharing networks
    Abrams, L.C.; Cross, R.; Lesser, E.; Levin, D.Z.
  • The environment and social behavior: privacy
    Altman, I.
  • Why do internet speeds slow down at certain times during the day?
  • Consumer trust in e-commerce web sites: a meta-study
    Beatty, P.; Reay, I.; Dick, S.; Miller, J.
  • Man-in-the-middle attack to the HTTPS protocol
    Callegati, F.; Cerroni, W.; Ramilli, M.
  • Report: Women enjoy E-Shopping less than men [online]
    Caswell, S.
  • The impact of Wi-Fi service in restaurants on customers' likelihood of return to a restaurant
    Cobanoglu, C.; Bilgihan, A.; Nusair, K.K.; Berezina, K.
  • The Wi-Fi privacy ticker: improving awareness and control of personal information exposure on Wi-Fi
    Consolvo, S.; Jung, J.; Greenstein, B.; Powledge, P.; Maganis, G.; Avrahami, D.
  • Trust and e-commerce: a study of consumer perceptions
    Corbitt, B.J.; Thanasankit, T.; Yi, H.
  • Linking wireless devices using information contained in Wi-Fi probe requests
    Cunche, M.; Kaafar, M.-A.; Boreli, R.
  • An extended privacy calculus model for E-Commerce transactions
    Dinev, T.; Hart, P.
  • The effects of interpersonal trust on work group performance
    Dirks, K.T.
  • Are public Wi-Fi hotspots a security risk?
    Dunn, J.E.
  • Location privacy protection for smartphone users
    Fawaz, K.; Shin, K.G.
  • Predicting e-services adoption: a perceived risk facets perspective
    Featherman, M.S.; Pavlou, P.A.
  • Consumer patronage and risk perceptions in internet shopping
    Forsythe, S.M.; Shi, B.
  • Trust and TAM in online shopping: an integrated model
    Gefen, D.; Karahanna, E.; Straub, D.W.
  • Onion routing for anonymous and private internet connections
    Goldschlag, D.; Reed, M.; Syverson, P.
  • The moderating effects of message framing and source credibility on the price-perceived risk relationship
    Grewal, D.; Gotlieb, J.; Marmorstein, H.
  • How 'free' Wi-Fi hotspots can track your location even when you aren't connected
    Holger, D.
  • Consumer trust in an internet store: a cross-cultural validation
    Jarvenpaa, S.L.; Tractinsky, N.; Saarinen, L.
  • Consumer trust in an internet store∗
    Jarvenpaa, S.L.; Tractinsky, N.; Vitale, M.
  • Internet use and child development: the techno-microsystem
    Johnson, G.M.
  • Closing the digital divide in HIV/AIDS care: development of a theory-based intervention to increase internet access
    Kalichman, S.C.; Weinhardt, L.; Benotsch, E.; Cherry, C.
  • Why do people seek anonymity on the internet?
    Kang, R.; Brown, S.; Kiesler, S.
  • Whacking, joyriding and war-driving: roaming use of Wi-Fi and the law
    Kern, B.D.
  • Is “public” safer than “private” (or home) when setting up windows?
    Khan, K.Z.S.
  • A trust-based consumer decision-making model in electronic commerce: the role of trust, perceived risk, and their antecedents
    Kim, D.J.; Ferrin, D.L.; Rao, H.R.
  • Risks of using AP locations discovered through war driving
    Kim, M.; Fielding, J.; Kotz, D.
  • When I am on Wi-Fi, I am fearless”: privacy concerns and practices in everyday Wi-Fi use
    Klasnja, P.; Consolvo, S.; Jung, J.; Greenstein, B.M.; Legrand, L.; Powledge, P.; Wetherall, D.
  • 5 Reasons why your Wi-Fi is slow (and how to fix it)
    Komando, K.
  • Is internet job search still ineffective?
    Kuhn, P.; Mansour, H.
  • The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services
    Kuo, Y.-F.; Wu, C.-M.; Deng, W.-J.
  • Searching the internet for medical information: frequency over time and by age and gender in an outpatient population in the UK
    Larner, A.J.
  • A trust model for consumer internet shopping
    Lee, M.K.; Turban, E.
  • A broader view of perceived risk during internet transactions
    Lee, J.; Warkentin, M.; Johnston, A.C.
  • The effects of trust and shared vision on inward knowledge transfer in subsidiaries’ intra- and inter-organizational relationships
    Li, L.
  • When CSI meets public WiFi: inferring your mobile phone password via WiFi signals
    Li, M.; Meng, Y.; Liu, J.; Zhu, H.; Liang, X.; Liu, Y.; Ruan, N.
  • trust in technology: development of a set of constructs and measures
    Mcknight, H.; Carter, M.; Clay, P.
  • Free Wi-Fi: to buy or not to buy
    Mahadevan, L.; Kaleta, J.
  • A shoulder-surfing resistant graphical password scheme- WIW
    Man, S.; Hong, D.; Matthews, M.
  • An integrative model of organizational trust
    Mayer, R.C.; Davis, J.H.; Schoorman, F.D.
  • Exploring the foundations of trust
    Michell, P.; Reast, J.; Lynch, J.
  • Understanding consumers’ behaviour: can perceived risk theory help?
    Mitchell, V.W.
  • How to find free and safe public Wi-Fi
    Nield, D.
  • How to stay safe on public Wi-Fi [online]
    Nield, D.
  • Simple steps to protect yourself on public Wi-Fi [online]
    Nield, D.
  • How a Wi-Fi pineapple can steal your data (and how to protect yourself from it)
    Oberhaus, D.
  • Effects of changes in workspace partitions and spatial density on employee reactions: a quasi-experiment
    Oldham, G.R.
  • Understanding and predicting electronic commerce adoption: an extension of the theory of planned behavior
    Pavlou, P.A.; Fygenson, M.
  • The role of system trust in business-to-consumer transactions
    Pennington, R.; Wilcox, H.D.; Grover, V.
  • How secure is your Wi-Fi connection?
    Pogue, D.
  • E-commerce relationships: the impact of trust on relationship continuity
    Ratnasingam, P.
  • Crowds: anonymity for web transactions
    Reiter, M.K.; Rubin, A.D.
  • Private transactions in public places: an exploration of the impact of the computer environment on public transactional web site use
    Rensel, A.D.; Abbas, J.M.; Rao, H.R.
  • Consumer rankings of risk reduction methods
    Roselius, T.
  • Ask jack: how can I use airport and hotel wifi safely?
    Schofield, J.
  • Wardriving burglars hacked business Wi-Fi networks
    Schwartz, M.J.
  • The fastest free nationwide Wi-Fi of 2018
    Segan, S.
  • Antecedents and consequences of trust and satisfaction in buyer‐seller relationships
    Selnes, F.
  • Broadband access isn’t just a problem in rural America
    Singh, D.
  • Wi-Fi networks security and accessing control
    Sobh, T.S.
  • Frequency with which adults in the United States access the internet via free public Wi-Fi as of July 2016
  • Mobile internet usage in the United States – Statistics and facts
  • Number of fixed broadband subscriptions in the United States from 2000 to 2017 (in millions)
  • Time on the internet at home, loneliness, and life satisfaction: Evidence from panel time-diary data
    Stepanikova, I.; Nie, N.H.; He, X.
  • VISIBLE: video-assisted keystroke inference from tablet backside motion
    Sun, J.; Jin, X.; Chen, Y.; Zhang, J.; Zhang, R.; Zhang, Y.
  • An empirical model of home internet services quality in Thailand
    Thaichon, P.; Lobo, A.; Mitsis, A.
  • A classification and investigation of trustees in B-to-C e-Commerce: general vs Specific trust
    Thatcher, J.B.; Carter, M.; Li, X.; Rong, G.
  • Wi-Fi alliance® celebrates world Wi-Fi® day
  • Escaping or connecting? Characteristics of youth who form close online relationships
    Wolak, J.; Mitchell, K.J.; Finkelhor, D.
  • World Wi-Fi
  • Information-sharing in public organizations: a literature review of interpersonal, intra-organizational and inter-organizational success factors
    Yang, T.-M.; Maxwell, T.A.
  • Does trust matter? Exploring the effects of interorganizational and interpersonal trust on performance
    Zaheer, A.; Mcevily, B.; Perrone, V.
  • Internet privacy concerns and their antecedents – measurement validity and a regression model
    Dinev, T.; Hart, P.