Purpose – The purpose of this paper is to analyze the usability of a remote learning system in its initial development phase, using a quantitative usability evaluation method through Markov models. Design/methodology/approach – The paper opted for an exploratory study. The data of interest of the research correspond to the possible accesses of users in a learning system's pre‐project. The present research is intended to answer questions of the type “how”, evaluating the usability through Markov models and the interaction of the learning system's users. Findings – The paper provides a study which allowed the generation of a probability matrix among states and actions, which was utilized in the evaluation of usability based on Markov models, where the usability criteria specified were analyzed. Markov models allow a series of measures of interest to be calculated and they have been successfully utilized in the evaluation of computing and communication systems. Originality/value – This research aimed to investigate the utilization of Markov models in the evaluation of usability in a remote learning system in its pre‐project phase and to help in proposing improvement suggestions.
Interactive Technology and Smart Education – Emerald Publishing
Published: Jun 8, 2012
Keywords: Usability; Evaluation; Markov decision process; E‐learning; Learning methods; Markov processes
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