PurposeThe purpose of this paper is to propose an approach to evaluate product performance of returned products, using four key performance attributes as the basis for improving sustainability through product recovery.Design/methodology/approachA fuzzy logic approach is developed to account a trade-off scenario for a manufactured product with recovery options. This approach is demonstrated using a numerical example and is validated using a case study in the automotive parts and components industry.FindingsProduct utilisation value (PUV) is found to be a useful index that manufacturers can use to assess product recovery options, as it brings together a number of conflicting parameters into a rationalised value for decision making. In addition, PUV provides a rationalised approach for comparing and selecting the most appropriate recovery configuration option.Research limitations/implicationsThe authors only utilise four key performance measures to derive PUV. Further research is needed to modify and incorporate other measures that are important to decision makers to improve sustainability in manufacturing supply chains.Practical implicationsThe proposed approach may motivate decision makers to consider sustainable recovery options by comparing PUVs of products for primary and secondary markets. The case study demonstrated the conflict and complexity organisations face in a global supply chain of a competitive industry.Originality/valueThe authors propose an approach to optimise trade-off considerations of selected performance attributes through PUV. This PUV as a benchmark can help improve recovery of the returned products and reduce landfill.
Journal of Manufacturing Technology Management – Emerald Publishing
Published: Jun 5, 2017
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