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Evaluation of health services organisations – German experiences with the EFQM excellence approach in healthcare

Evaluation of health services organisations – German experiences with the EFQM excellence... Expands on previous reports by illustrating experiences of German health services organisations made in their assessment against the European Foundation for Quality Management (EFQM) excellence model. Indicates the EFQM method and scoring system. Refers to the experiences German health care pioneers made during their early assessments. Also, success factors and best practices of self-assessments are shared, as well as limitations, barriers, and lessons learned during the implementation phase. The excellence model is a systematic quality management approach to gain competitive advantage. It is non-governmental, non-financier driven, and generic enough to address health care issues. Having its foundation in industry, however, it is not specific enough to cover all areas relevant to health care. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The TQM Magazine Emerald Publishing

Evaluation of health services organisations – German experiences with the EFQM excellence approach in healthcare

The TQM Magazine , Volume 13 (5): 7 – Oct 1, 2001

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References (36)

Publisher
Emerald Publishing
Copyright
Copyright © 2001 MCB UP Ltd. All rights reserved.
ISSN
0954-478X
DOI
10.1108/EUM0000000005862
Publisher site
See Article on Publisher Site

Abstract

Expands on previous reports by illustrating experiences of German health services organisations made in their assessment against the European Foundation for Quality Management (EFQM) excellence model. Indicates the EFQM method and scoring system. Refers to the experiences German health care pioneers made during their early assessments. Also, success factors and best practices of self-assessments are shared, as well as limitations, barriers, and lessons learned during the implementation phase. The excellence model is a systematic quality management approach to gain competitive advantage. It is non-governmental, non-financier driven, and generic enough to address health care issues. Having its foundation in industry, however, it is not specific enough to cover all areas relevant to health care.

Journal

The TQM MagazineEmerald Publishing

Published: Oct 1, 2001

Keywords: Evaluation

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