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Evaluating hate crime third party reporting services: perspectives from voluntary advisors

Evaluating hate crime third party reporting services: perspectives from voluntary advisors Third party reporting (TPR) services provide a route for victims of hate crime to report their experiences to an organisation other than the police. There is repeated evidence of under-reporting of hate crimes within the UK, and many victims of hate crime are unaware of the existence of TPR mechanisms. Little research attention has been given to understanding of the merits of TPR, beyond evaluating how often they are used. This study aims to explore the delivery of TPR from an advisor perspective.Design/methodology/approachThe research evaluated a small TPR centre based within a charitable organisation. The research, part of an undergraduate study, analysed the experiences of volunteer advisors working on the service through a semi-structured questionnaire.FindingsResults were mixed. Findings indicated the service contributed to an enhanced awareness of hate crimes in the community; however, greater promotion of the TPR centre was advocated. The results also indicated a significant lack of understanding and knowledge by trained volunteer advisors about hate crimes.Social implicationsA lack of informed awareness of what hate crimes are could result in victims of hate crime not being recognised or supported as such.Originality/valueMost hate crime research is victim centred, and this study is innovative in looking at those receiving hate crime reports. There is limited evidence on TPR service provision in the UK, particularly on service delivery staff, and this research contributes to the gap in knowledge. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Safer Communities Emerald Publishing

Evaluating hate crime third party reporting services: perspectives from voluntary advisors

Fitch-Bartlett, Henry Charles; Healy, Jane
Safer Communities , Volume 21 (3): 11 – Jul 18, 2022
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Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
1757-8043
eISSN
1757-8043
DOI
10.1108/sc-04-2021-0012
Publisher site
See Article on Publisher Site

Abstract

Third party reporting (TPR) services provide a route for victims of hate crime to report their experiences to an organisation other than the police. There is repeated evidence of under-reporting of hate crimes within the UK, and many victims of hate crime are unaware of the existence of TPR mechanisms. Little research attention has been given to understanding of the merits of TPR, beyond evaluating how often they are used. This study aims to explore the delivery of TPR from an advisor perspective.Design/methodology/approachThe research evaluated a small TPR centre based within a charitable organisation. The research, part of an undergraduate study, analysed the experiences of volunteer advisors working on the service through a semi-structured questionnaire.FindingsResults were mixed. Findings indicated the service contributed to an enhanced awareness of hate crimes in the community; however, greater promotion of the TPR centre was advocated. The results also indicated a significant lack of understanding and knowledge by trained volunteer advisors about hate crimes.Social implicationsA lack of informed awareness of what hate crimes are could result in victims of hate crime not being recognised or supported as such.Originality/valueMost hate crime research is victim centred, and this study is innovative in looking at those receiving hate crime reports. There is limited evidence on TPR service provision in the UK, particularly on service delivery staff, and this research contributes to the gap in knowledge.

Journal

Safer Communities – Emerald Publishing

Published: Jul 18, 2022

Keywords: Hate crime; Third party reporting; Qualitative research; Volunteers; Victims

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