Increasingly there is a demand for information on the effectivenessof Employee Assistance Programmes EAPs and counselling in theworkplace. EAPs need to be evaluated to ascertain the extent to whichthey reach their objectives and to find ways to improve effectiveness.Discusses the pros and cons of assessment methods such as questionnairesand the use of a comparison group to act as a control group for researchpurposes. Considers the importance of maintaining confidentiality duringresearch as this is a cornerstone of any successful EAP. Covers thepractical problems of evaluation at an organizational level and use ofavailable data and the difficulties of establishing and maintainingrapport with management and programme personnel.
Employee Counselling Today – Emerald Publishing
Published: May 1, 1993