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Evaluating customer service performance in warehousing environments

Evaluating customer service performance in warehousing environments Distribution centers and warehouses are becoming more and more dependent on advanced computer technology to establish and maintain competitiveness in a global economy. Using computerized information management tools in evaluating customer service performance, in warehousing environments, is a necessary requirement for today's extremely demanding customer. Businesses view customer service as among the most important interfaces with the customer, and a prime means by which to penetrate, build, and maintain market share. Here, measurements of customer service performance are defined, discussed, and evaluated through a mathematical model and its graphical representation. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Logistics Information Management Emerald Publishing

Evaluating customer service performance in warehousing environments

Logistics Information Management , Volume 13 (2): 5 – Apr 1, 2000

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Publisher
Emerald Publishing
Copyright
Copyright © 2000 MCB UP Ltd. All rights reserved.
ISSN
0957-6053
DOI
10.1108/09576050010314027
Publisher site
See Article on Publisher Site

Abstract

Distribution centers and warehouses are becoming more and more dependent on advanced computer technology to establish and maintain competitiveness in a global economy. Using computerized information management tools in evaluating customer service performance, in warehousing environments, is a necessary requirement for today's extremely demanding customer. Businesses view customer service as among the most important interfaces with the customer, and a prime means by which to penetrate, build, and maintain market share. Here, measurements of customer service performance are defined, discussed, and evaluated through a mathematical model and its graphical representation.

Journal

Logistics Information ManagementEmerald Publishing

Published: Apr 1, 2000

Keywords: Customer service; Warehousing; Distribution; Information management

References