Evaluating and rewarding OCBs Potential consequences of formally incorporating organisational citizenship behaviour in performance appraisal and reward systems

Evaluating and rewarding OCBs Potential consequences of formally incorporating organisational... Purpose – The paper aims to address a topic that has not been systematically studied in the organisational citizenship behaviour (OCB), performance appraisal and rewards literature. Specifically, this paper seeks to examine the potential effects of rewarding OCBs by explicitly incorporating them into performance appraisal and reward systems. Design/methodology/approach – A review of relevant theory and literature is provided and propositions concerning the possible effects of assessing and rewarding OCBs are offered. Findings – The findings show that there are potential advantages and disadvantages of formally incorporating OCBs into performance appraisal systems and that it seems likely that more organisations will move toward formally measuring and rewarding OCBs. Originality/value – While most research indicates that OCBs are associated with positive outcomes, this paper also addresses potential negative consequences of formally evaluating and rewarding OCB. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Employee Relations: An International Journal Emerald Publishing

Evaluating and rewarding OCBs Potential consequences of formally incorporating organisational citizenship behaviour in performance appraisal and reward systems

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Publisher
Emerald Publishing
Copyright
Copyright © 2008 Emerald Group Publishing Limited. All rights reserved.
ISSN
0142-5455
D.O.I.
10.1108/01425450810888277
Publisher site
See Article on Publisher Site

Abstract

Purpose – The paper aims to address a topic that has not been systematically studied in the organisational citizenship behaviour (OCB), performance appraisal and rewards literature. Specifically, this paper seeks to examine the potential effects of rewarding OCBs by explicitly incorporating them into performance appraisal and reward systems. Design/methodology/approach – A review of relevant theory and literature is provided and propositions concerning the possible effects of assessing and rewarding OCBs are offered. Findings – The findings show that there are potential advantages and disadvantages of formally incorporating OCBs into performance appraisal systems and that it seems likely that more organisations will move toward formally measuring and rewarding OCBs. Originality/value – While most research indicates that OCBs are associated with positive outcomes, this paper also addresses potential negative consequences of formally evaluating and rewarding OCB.

Journal

Employee Relations: An International JournalEmerald Publishing

Published: Aug 15, 2008

Keywords: Human resource management research; Performance measures; Motivation (psychology); Individual behaviour

References

  • The other side of the story: reexamining prevailing assumptions about organizational citizenship behavior
    Bolino, M.C.; Turnley, W.H.; Niehoff, B.P.
  • Investigating the underlying structure of the citizenship performance domain
    Coleman, V.I.; Borman, W.C.
  • Human Resource Management
    Denisi, A.S.; Griffin, R.W.
  • Development of leader member exchange (LMX) theory of leadership over 25 years: applying a multi‐level multi‐domain perspective
    Graen, G.B.; Uhl‐Bein, M.
  • Work‐family conflict in the dual career family
    Higgens, C.A.; Duxbury, L.E.; Irving, R.H.
  • Dispositional and contextual determinants of organizational citizenship behavior
    Konovsky, M.A.; Orgon, D.W.
  • The effects of employee satisfaction, organizational citizenship behavior, and turnover on organizational effectiveness: a unit‐level, longitudinal study
    Koys, D.J.
  • Individualism‐collectivism as an individual difference predictor of organizational citizenship behavior
    Moorman, R.H.; Blakely, G.L.
  • A meta‐analytic review of attitudinal and dispositional predictors of organizational citizenship behavior
    Organ, D.W.; Ryan, K.
  • Social Psychology
    Sherif, M.; Sherif, C.W.
  • Organizational citizenship behaviors: their relationship to organizational effectiveness
    Walz, S.M.; Niehoff, B.P.

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