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ERP innovation implementation model incorporating change management

ERP innovation implementation model incorporating change management Purpose – The purpose of this research is to develop and provide a preliminary validation of a model for how change management during an ERP implementation affects the effectiveness of that ERP implementation. Design/methodology/approach – This paper proposes a revised Klein et al. innovation implementation model that explicitly considers change management. The applicability of the revised model to describe the effect of change management on the implementation climate and implementation effectiveness of an ERP implementation is assessed using a case study at a large Australian multinational organisation. Findings – Specific change management activities are identified and described. Qualitative verification of a proposed ERP innovation implementation model that incorporates the effect of change management is provided. Originality/value – Change management was seen as being an important factor in influencing the effectiveness of the ERP project. This study is the first step in the longer‐term empirical validation of the modified innovation implementation model. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Business Process Management Journal Emerald Publishing

ERP innovation implementation model incorporating change management

Business Process Management Journal , Volume 14 (2): 15 – Apr 18, 2008

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References (33)

Publisher
Emerald Publishing
Copyright
Copyright © 2008 Emerald Group Publishing Limited. All rights reserved.
ISSN
1463-7154
DOI
10.1108/14637150810864952
Publisher site
See Article on Publisher Site

Abstract

Purpose – The purpose of this research is to develop and provide a preliminary validation of a model for how change management during an ERP implementation affects the effectiveness of that ERP implementation. Design/methodology/approach – This paper proposes a revised Klein et al. innovation implementation model that explicitly considers change management. The applicability of the revised model to describe the effect of change management on the implementation climate and implementation effectiveness of an ERP implementation is assessed using a case study at a large Australian multinational organisation. Findings – Specific change management activities are identified and described. Qualitative verification of a proposed ERP innovation implementation model that incorporates the effect of change management is provided. Originality/value – Change management was seen as being an important factor in influencing the effectiveness of the ERP project. This study is the first step in the longer‐term empirical validation of the modified innovation implementation model.

Journal

Business Process Management JournalEmerald Publishing

Published: Apr 18, 2008

Keywords: Change management; Manufacturing resource planning

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