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Equipping managers to lead a diverse workforce

Equipping managers to lead a diverse workforce Managers often lack the skills and confidence to deal with issues of everyday management such as poor attendance, failure to meet agreed deadlines or to reach required standards of work when these issues involve a racial dimension, or staff respond with counter complaints of harassment due to their sexuality or accusations of insensitivity to their disability.This is a case study of how a large complex social care organisation went about designing and implementing a leadership development programme to equip managers with the skills and confidence necessary to effectively lead a diverse workforce. The case study shows how Lancashire County Council has used executive coaching, management learning sets and mentoring, linked with equality and diversity training and exploiting the potential of the intranet to deliver a co‐ordinated management leadership development programme. The success of this approach has implications for all organisations that have a diverse workforce. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Ethnicity and Inequalities in Health and Social Care Emerald Publishing

Equipping managers to lead a diverse workforce

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Publisher
Emerald Publishing
Copyright
Copyright © 2009 Emerald Group Publishing Limited. All rights reserved.
ISSN
1757-0980
DOI
10.1108/17570980200900014
Publisher site
See Article on Publisher Site

Abstract

Managers often lack the skills and confidence to deal with issues of everyday management such as poor attendance, failure to meet agreed deadlines or to reach required standards of work when these issues involve a racial dimension, or staff respond with counter complaints of harassment due to their sexuality or accusations of insensitivity to their disability.This is a case study of how a large complex social care organisation went about designing and implementing a leadership development programme to equip managers with the skills and confidence necessary to effectively lead a diverse workforce. The case study shows how Lancashire County Council has used executive coaching, management learning sets and mentoring, linked with equality and diversity training and exploiting the potential of the intranet to deliver a co‐ordinated management leadership development programme. The success of this approach has implications for all organisations that have a diverse workforce.

Journal

Ethnicity and Inequalities in Health and Social CareEmerald Publishing

Published: Aug 19, 2009

Keywords: Racism; Homophobic bullying; Harassment; Sexuality; Disability; Equality; Managing diversity; Executive coaching; Management learning sets; Mentoring; Intranet

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