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Environmental scanning in a public institution Intelligent facilities management can help deliver the services of the future

Environmental scanning in a public institution Intelligent facilities management can help deliver... Purpose – This article aims to review the latest management developments across the globe and pinpoint practical implications from cutting‐edge research and case studies. Design/methodology/approach – The briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings – Ever been to a seminar where the air‐con did not work, or to a class where there were not enough chairs? This case study suggests how colleges can work better.Facilities management can identify and manage customer expectations. This large claim is based on the environmental scan, which is explained by reference to the recent literature. A case study of a Midwestern public research university shows the way the environmental scan can measure the success of facilities management over time. Practical implications – The article provides strategic insights and practical thinking that have influenced some of the world's leading organizations. Originality/value – The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy‐to‐digest format. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Strategic Direction Emerald Publishing

Environmental scanning in a public institution Intelligent facilities management can help deliver the services of the future

Strategic Direction , Volume 27 (11): 3 – Oct 11, 2011
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Publisher
Emerald Publishing
Copyright
Copyright © 2011 Emerald Group Publishing Limited. All rights reserved.
ISSN
0258-0543
DOI
10.1108/02580541111177520
Publisher site
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Abstract

Purpose – This article aims to review the latest management developments across the globe and pinpoint practical implications from cutting‐edge research and case studies. Design/methodology/approach – The briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings – Ever been to a seminar where the air‐con did not work, or to a class where there were not enough chairs? This case study suggests how colleges can work better.Facilities management can identify and manage customer expectations. This large claim is based on the environmental scan, which is explained by reference to the recent literature. A case study of a Midwestern public research university shows the way the environmental scan can measure the success of facilities management over time. Practical implications – The article provides strategic insights and practical thinking that have influenced some of the world's leading organizations. Originality/value – The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy‐to‐digest format.

Journal

Strategic Direction – Emerald Publishing

Published: Oct 11, 2011

Keywords: Qualitative methods; Non‐profit organizations; Higher education; Strategic planning; Strategic audit; Public sector organizations

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