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Entrepreneurial marketing: an analytical viewpoint on perceived quality and customer delight

Entrepreneurial marketing: an analytical viewpoint on perceived quality and customer delight PurposeEntrepreneurial marketing is a hybrid concept of entrepreneurship and marketing defining business for future challenges. This study aims to examine the following two issues of entrepreneurial marketing concerning impact of perceived quality on customer delight: first, identifying entrepreneurial marketing factors of delight and customer perceived quality to develop the model; second, applying the aforesaid model to discriminate customer delight in categories of gender as male delight and female delight.Design/methodology/approachIn this endeavour, the authors examined the data collected from survey of Indian mobile users. In total ten perceived quality predictor variables are used to measure customer delight. Further, for identifying the difference in male delight and female delight, discriminant analysis is used.FindingsThe conceptual and empirical vantage point of study provides a framework to entrepreneurs emphasizing on male and female customers distinctly during marketing.Research limitations/implicationsThe results are used to sketch the profile of male and female customer segment, and innovative applications are discussed for business success. Though proposed approach is limited to gender, mobile users still open the avenue for researchers to work on other demographic factors and product categories.Practical implicationsThe theoretical underpinnings warrant practical applications of quality dimensions in telecom market for creation of customer delight. The present gender classification of customer delight will assist the entrepreneurs, intrapreneurs and product developers in developing the competitive business policy.Social implicationsThe classification of male and female delight suggests the female segment of Indian telecom market is socially important and as similar to the male segment.Originality/valueThe study is a novel assessment of customer delight on gender quality perception contributing the newly explored concept of entrepreneurial marketing. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Research in Marketing and Entrepreneurship Emerald Publishing

Entrepreneurial marketing: an analytical viewpoint on perceived quality and customer delight

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
1471-5201
DOI
10.1108/JRME-09-2016-0033
Publisher site
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Abstract

PurposeEntrepreneurial marketing is a hybrid concept of entrepreneurship and marketing defining business for future challenges. This study aims to examine the following two issues of entrepreneurial marketing concerning impact of perceived quality on customer delight: first, identifying entrepreneurial marketing factors of delight and customer perceived quality to develop the model; second, applying the aforesaid model to discriminate customer delight in categories of gender as male delight and female delight.Design/methodology/approachIn this endeavour, the authors examined the data collected from survey of Indian mobile users. In total ten perceived quality predictor variables are used to measure customer delight. Further, for identifying the difference in male delight and female delight, discriminant analysis is used.FindingsThe conceptual and empirical vantage point of study provides a framework to entrepreneurs emphasizing on male and female customers distinctly during marketing.Research limitations/implicationsThe results are used to sketch the profile of male and female customer segment, and innovative applications are discussed for business success. Though proposed approach is limited to gender, mobile users still open the avenue for researchers to work on other demographic factors and product categories.Practical implicationsThe theoretical underpinnings warrant practical applications of quality dimensions in telecom market for creation of customer delight. The present gender classification of customer delight will assist the entrepreneurs, intrapreneurs and product developers in developing the competitive business policy.Social implicationsThe classification of male and female delight suggests the female segment of Indian telecom market is socially important and as similar to the male segment.Originality/valueThe study is a novel assessment of customer delight on gender quality perception contributing the newly explored concept of entrepreneurial marketing.

Journal

Journal of Research in Marketing and Entrepreneurship – Emerald Publishing

Published: Jul 29, 2019

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