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Examines the relationship between perceived technological self‐efficacy (TSE) ‐ the belief in one’s ability to perform successfully a technology sophisticated new task ‐ and people’s reactions to change. Survey respondents were 205 telecommunications repair technicians, who were being trained to use a new computerized job assignment system. Indicates that technicians with high levels of TSE were significantly more satisfied with their jobs, reported doing more work of a higher quality, demonstrated fewer withdrawal behaviours, and were more committed to the organizations after the change, compared with workers with low TSE. Provides guidelines for enhancing self‐efficacy when making such changes.
Journal of Managerial Psychology – Emerald Publishing
Published: Mar 1, 1996
Keywords: Effectiveness; Self‐esteem; Technological change; Technological innovation
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