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Enhancing worker self‐efficacy: an approach for reducing negative reactions to technological change

Enhancing worker self‐efficacy: an approach for reducing negative reactions to technological change Examines the relationship between perceived technological self‐efficacy (TSE) ‐ the belief in one’s ability to perform successfully a technology sophisticated new task ‐ and people’s reactions to change. Survey respondents were 205 telecommunications repair technicians, who were being trained to use a new computerized job assignment system. Indicates that technicians with high levels of TSE were significantly more satisfied with their jobs, reported doing more work of a higher quality, demonstrated fewer withdrawal behaviours, and were more committed to the organizations after the change, compared with workers with low TSE. Provides guidelines for enhancing self‐efficacy when making such changes. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Managerial Psychology Emerald Publishing

Enhancing worker self‐efficacy: an approach for reducing negative reactions to technological change

Journal of Managerial Psychology , Volume 11 (2): 4 – Mar 1, 1996

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References (15)

Publisher
Emerald Publishing
Copyright
Copyright © 1996 MCB UP Ltd. All rights reserved.
ISSN
0268-3946
DOI
10.1108/02683949610110550
Publisher site
See Article on Publisher Site

Abstract

Examines the relationship between perceived technological self‐efficacy (TSE) ‐ the belief in one’s ability to perform successfully a technology sophisticated new task ‐ and people’s reactions to change. Survey respondents were 205 telecommunications repair technicians, who were being trained to use a new computerized job assignment system. Indicates that technicians with high levels of TSE were significantly more satisfied with their jobs, reported doing more work of a higher quality, demonstrated fewer withdrawal behaviours, and were more committed to the organizations after the change, compared with workers with low TSE. Provides guidelines for enhancing self‐efficacy when making such changes.

Journal

Journal of Managerial PsychologyEmerald Publishing

Published: Mar 1, 1996

Keywords: Effectiveness; Self‐esteem; Technological change; Technological innovation

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