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Enhancing organizational health literacy in a rural Missouri clinic: a qualitative case study

Enhancing organizational health literacy in a rural Missouri clinic: a qualitative case study PurposeThe purpose of this paper is to evaluate a collaborative effort between a health care organization and academic institution to strengthen organizational health literacy.Design/methodology/approachThe intervention took place at a rural, federally qualified health clinic in Missouri between May 2009 and April 2011. Qualitative interviews of key informants were conducted before (n=35) and after (n=23) the intervention to examine program implementation and success in effecting organizational change.FindingsIntervention activities helped establish a comprehensive understanding of health literacy. The project achieved moderate, fundamental and sustainable organizational change. The program successfully integrated health literacy practices into clinic systems and garnered leadership and organizational commitment, helped the workforce improve interpersonal communication and embedded practices making health education materials more accessible.Originality/valueThe study points to programmatic, conceptual and methodological challenges that must be addressed for organizations to improve health literacy practices, and suggests change management strategies to advance organizational health literacy. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Health Care Quality Assurance Emerald Publishing

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References (24)

Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0952-6862
DOI
10.1108/IJHCQA-05-2018-0131
Publisher site
See Article on Publisher Site

Abstract

PurposeThe purpose of this paper is to evaluate a collaborative effort between a health care organization and academic institution to strengthen organizational health literacy.Design/methodology/approachThe intervention took place at a rural, federally qualified health clinic in Missouri between May 2009 and April 2011. Qualitative interviews of key informants were conducted before (n=35) and after (n=23) the intervention to examine program implementation and success in effecting organizational change.FindingsIntervention activities helped establish a comprehensive understanding of health literacy. The project achieved moderate, fundamental and sustainable organizational change. The program successfully integrated health literacy practices into clinic systems and garnered leadership and organizational commitment, helped the workforce improve interpersonal communication and embedded practices making health education materials more accessible.Originality/valueThe study points to programmatic, conceptual and methodological challenges that must be addressed for organizations to improve health literacy practices, and suggests change management strategies to advance organizational health literacy.

Journal

International Journal of Health Care Quality AssuranceEmerald Publishing

Published: Jun 10, 2019

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