Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

Enhancing ICT infrastructure in public services

Enhancing ICT infrastructure in public services PurposeThe purpose of this paper is to investigate the factors which influence mobile government (m-government) services adoption in India.Design/methodology/approachAdoption behavior of m-government services by 311 respondents is probed by using a multiple set of constructs drawn from technology acceptance model (TAM), unified theory of acceptance and use of technology (UTAUT), theory of planned behavior (TPB) and hierarchical regression analysis. Specifically, eight hypotheses were tested around constructs like Perceived Usefulness (PU), Perceived Ease of Use (EOU), Compatibility (COM), Trust (T), Influence (I), Self-Efficacy (SE), Facilitating Conditions (FC), Attitude (ATT) and Behavioral Intention to Adopt m-government services (BI).FindingsResults show that PU, EOU, T and ATT were found to have significant influence on the adoption of m-government services. Furthermore, demographic variables (age, marital status, occupation, educational qualification and frequency of using m-government services) were not found to be significant predictors for the adoption of m-government services in India.Originality/valueWhile most of the technology adoption studies are focused on commercial activities, studies on internet interfaces vis-à-vis the public services are limited to investigation of e-government services. Besides, there are more studies contextualized in the developed countries as compared to developing countries. Academic research on m-government adoption is scant and the present paper is a significant contribution in the Indian context. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The Bottom Line: Managing Library Finances Emerald Publishing

Enhancing ICT infrastructure in public services

Saxena, Stuti
The Bottom Line: Managing Library Finances , Volume 30 (4): 18 – Nov 13, 2017
Download PDF
18 pages
Read Article

Loading next page...
 
/lp/emerald-publishing/enhancing-ict-infrastructure-in-public-services-qrUY22t9A2
Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0888-045X
DOI
10.1108/BL-08-2017-0017
Publisher site
See Article on Publisher Site

Abstract

PurposeThe purpose of this paper is to investigate the factors which influence mobile government (m-government) services adoption in India.Design/methodology/approachAdoption behavior of m-government services by 311 respondents is probed by using a multiple set of constructs drawn from technology acceptance model (TAM), unified theory of acceptance and use of technology (UTAUT), theory of planned behavior (TPB) and hierarchical regression analysis. Specifically, eight hypotheses were tested around constructs like Perceived Usefulness (PU), Perceived Ease of Use (EOU), Compatibility (COM), Trust (T), Influence (I), Self-Efficacy (SE), Facilitating Conditions (FC), Attitude (ATT) and Behavioral Intention to Adopt m-government services (BI).FindingsResults show that PU, EOU, T and ATT were found to have significant influence on the adoption of m-government services. Furthermore, demographic variables (age, marital status, occupation, educational qualification and frequency of using m-government services) were not found to be significant predictors for the adoption of m-government services in India.Originality/valueWhile most of the technology adoption studies are focused on commercial activities, studies on internet interfaces vis-à-vis the public services are limited to investigation of e-government services. Besides, there are more studies contextualized in the developed countries as compared to developing countries. Academic research on m-government adoption is scant and the present paper is a significant contribution in the Indian context.

Journal

The Bottom Line: Managing Library Finances – Emerald Publishing

Published: Nov 13, 2017

References

  • The theory of planned behavior
  • Nature and operation of attitudes
  • Why people keep coming back to Facebook: explaining and predicting continuance participation from an extended theory of planned behaviour perspective
  • The imperative of influencing citizen attitude toward e-government adoption and use
  • Building a user-centric success factors model for mobile government
  • Predictors for e-government adoption in jordan: deployment of an empirical evaluation based on a citizen-centric approach
  • Mobile and wireless services and technologies for m-government solution proposal for Dubai government
  • A review of the current state of m-government in Saudi Arabia
  • A mobile-based emergency response system for intelligent m-government services
  • The effects of the social structure of digital networks on viral marketing performance