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Enhanced patient care

Enhanced patient care Reviews how one of the USAs innovative hospitals is focusing on quality improvement. Discusses the need to become competitive as a result of the reduction in patients, and outlines the implementation of the quality improvement programme, recording the resultant benefits to hospital, doctors and patients. Concludes by noting that in addition to the financial savings, employee morale has been raised, and that different departments are working together to solve problems. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Managing Service Quality Emerald Publishing

Enhanced patient care

Managing Service Quality , Volume 1 (2): 3 – Feb 1, 1991

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0960-4529
DOI
10.1108/EUM0000000003132
Publisher site
See Article on Publisher Site

Abstract

Reviews how one of the USAs innovative hospitals is focusing on quality improvement. Discusses the need to become competitive as a result of the reduction in patients, and outlines the implementation of the quality improvement programme, recording the resultant benefits to hospital, doctors and patients. Concludes by noting that in addition to the financial savings, employee morale has been raised, and that different departments are working together to solve problems.

Journal

Managing Service QualityEmerald Publishing

Published: Feb 1, 1991

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