Energising the Organisation A New Agenda for Business Excellence

Energising the Organisation A New Agenda for Business Excellence This paper challenges a concurrent perception that total quality is a management fad and being replaced by business excellence, and suggests that quality is and will be a coherent part of, and a fundamental way to business excellence. This paper further proposes that quality management will move to a higher platform: creative quality, which will be the only sustaining competitive advantage in the future hyper‐dynamic business world. By elaborating the characteristics and reflexes in connection to the attainment of creative quality, this paper presents a new agenda for business excellence. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Measuring Business Excellence Emerald Publishing

Energising the Organisation A New Agenda for Business Excellence

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Publisher
Emerald Publishing
Copyright
Copyright © 2001 MCB UP Ltd. All rights reserved.
ISSN
1368-3047
DOI
10.1108/EUM0000000006516
Publisher site
See Article on Publisher Site

Abstract

This paper challenges a concurrent perception that total quality is a management fad and being replaced by business excellence, and suggests that quality is and will be a coherent part of, and a fundamental way to business excellence. This paper further proposes that quality management will move to a higher platform: creative quality, which will be the only sustaining competitive advantage in the future hyper‐dynamic business world. By elaborating the characteristics and reflexes in connection to the attainment of creative quality, this paper presents a new agenda for business excellence.

Journal

Measuring Business ExcellenceEmerald Publishing

Published: Dec 1, 2001

Keywords: Quality; Creativity; Business development; Total quality management

References

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