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Enabling situational awareness of business processes

Enabling situational awareness of business processes The purpose of this research is to explore the ways of integrating situational awareness into business process management for the purpose of realising hyper automated business processes. Such business processes will help improve their customer experiences, enhance the reliability of service delivery and lower the operational cost for a more competitive and sustainable business.Design/methodology/approachOntology has been deployed to establish the context modelling method, and the event handling mechanisms are developed on the basis of event calculus. An approach on performance of the proposed approach has been evaluation by checking the cost savings from the simulation of a large number of business processes.FindingsIn this research, the authors have formalised the context presentation for a business process with a focus on rules and entities to support context perception; proposed a system architecture to illustrate the structure and constitution of a supporting system for intelligent and situation aware business process management; developed real-time event elicitation and interpretation mechanisms to operationalise the perception of contextual dynamics and real-time responses; and evaluated the applicability of the proposed approaches and the performance improvement to business processes.Originality/valueThis paper presents a framework covering process context modelling, system architecture and real-time event handling mechanisms to support situational awareness of business processes. The reported research is based on our previous work on radio frequency identification-enabled applications and context-aware business process management with substantial extension to process context modelling and process simulation. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Business Process Management Journal Emerald Publishing

Enabling situational awareness of business processes

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Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
1463-7154
DOI
10.1108/bpmj-07-2020-0331
Publisher site
See Article on Publisher Site

Abstract

The purpose of this research is to explore the ways of integrating situational awareness into business process management for the purpose of realising hyper automated business processes. Such business processes will help improve their customer experiences, enhance the reliability of service delivery and lower the operational cost for a more competitive and sustainable business.Design/methodology/approachOntology has been deployed to establish the context modelling method, and the event handling mechanisms are developed on the basis of event calculus. An approach on performance of the proposed approach has been evaluation by checking the cost savings from the simulation of a large number of business processes.FindingsIn this research, the authors have formalised the context presentation for a business process with a focus on rules and entities to support context perception; proposed a system architecture to illustrate the structure and constitution of a supporting system for intelligent and situation aware business process management; developed real-time event elicitation and interpretation mechanisms to operationalise the perception of contextual dynamics and real-time responses; and evaluated the applicability of the proposed approaches and the performance improvement to business processes.Originality/valueThis paper presents a framework covering process context modelling, system architecture and real-time event handling mechanisms to support situational awareness of business processes. The reported research is based on our previous work on radio frequency identification-enabled applications and context-aware business process management with substantial extension to process context modelling and process simulation.

Journal

Business Process Management JournalEmerald Publishing

Published: May 17, 2021

Keywords: Business process modelling; Context awareness; Event processing

References