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Employer event communication and hospitality workers’ resilience during the COVID-19 crisis: the role of core beliefs examination and family support

Employer event communication and hospitality workers’ resilience during the COVID-19 crisis: the... Hospitality is one of the industries severely impacted by the COVID-19 pandemic. It is vital to comprehend how to help the workforce in this service sector grow resilient through such a crisis. This paper aims to unpack the role of employer event communication in promoting hotel workers’ resilience.Design/methodology/approachThe data were garnered from 462 hotel workers who were on unpaid leave or layoff during the hotel shutdown.FindingsThe results unfolded the positive link between employer event communication and hotel workers’ resilience, for which core beliefs examination served as a mediation mechanism. Family support was found to moderate the effect of employer event communication on core beliefs examination.Practical implicationsThe findings indicate to hospitality organizations that in face of a crisis such as the COVID-19, their employee resilience can be activated if they implement event communication activities. They should further realize that their support should go hand in hand with family support in fueling employee resilience from the crisis.Originality/valueThis study advances the understanding of how and when to promote resilience among hotel workers during a pandemic crisis. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Contemporary Hospitality Management Emerald Publishing

Employer event communication and hospitality workers’ resilience during the COVID-19 crisis: the role of core beliefs examination and family support

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References (131)

Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
0959-6119
DOI
10.1108/ijchm-08-2020-0877
Publisher site
See Article on Publisher Site

Abstract

Hospitality is one of the industries severely impacted by the COVID-19 pandemic. It is vital to comprehend how to help the workforce in this service sector grow resilient through such a crisis. This paper aims to unpack the role of employer event communication in promoting hotel workers’ resilience.Design/methodology/approachThe data were garnered from 462 hotel workers who were on unpaid leave or layoff during the hotel shutdown.FindingsThe results unfolded the positive link between employer event communication and hotel workers’ resilience, for which core beliefs examination served as a mediation mechanism. Family support was found to moderate the effect of employer event communication on core beliefs examination.Practical implicationsThe findings indicate to hospitality organizations that in face of a crisis such as the COVID-19, their employee resilience can be activated if they implement event communication activities. They should further realize that their support should go hand in hand with family support in fueling employee resilience from the crisis.Originality/valueThis study advances the understanding of how and when to promote resilience among hotel workers during a pandemic crisis.

Journal

International Journal of Contemporary Hospitality ManagementEmerald Publishing

Published: Jul 6, 2021

Keywords: Communication; Vietnam; Resilience; Family support; COVID-19; Core beliefs examination

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